HCM Systems Administrator

Why Bank OZK

Founded on a legacy of more than 120 years in banking, Bank OZK is much more than just a company. We’re nationally recognized as an industry leader in financial services. That means we combine exceptional service with innovative technologies to deliver smart solutions to our clients across the country. We’re investing in small businesses, fueling economies in local communities and changing skylines in the largest cities across America. Here, we're not simply filling roles. We're fostering even greater careers.

The foundation for a great career starts with an exceptional team and a comprehensive benefits package. We believe in providing our dedicated team members with the best resources to support their physical, mental and financial wellbeing, including generous PTO, 401(k) matching, health, dental, vision (and pet!) insurance as well as special perks and discounts. Learn more about Bank OZK benefits (https://careers.ozk.com/benefits) .

Job Purpose & Scope

The HCM Systems Administrator supports the administration, configuration, maintenance, and continued enhancement of assigned enterprise business systems, with primary responsibility for Workday Human Capital Management (HCM). This role provides hands-on system administration support throughout the Workday HCM migration and implementation and helps establish sustainable post-implementation processes, controls, documentation, and support. The position partners with Human Resources, Technology, project teams, vendors, and other stakeholders to translate business requirements into effective system configurations and reliable solutions that support the Bank’s strategic objectives.

Essential Job Functions

• Administers assigned Workday HCM functionality, security, business processes, workflows, notifications, reference data, and related system configurations in accordance with approved requirements and governance standards.

• Supports the migration and implementation of Workday HCM, including requirements validation, configuration review, data conversion activities, integration coordination, testing, issue resolution, deployment readiness, and post-production stabilization.

• Serves as a primary point of contact for Workday HCM system administration questions, incidents, service requests, and enhancement needs from Human Resources and other business stakeholders.

• Performs triage and root-cause analysis for reported system issues; resolves configuration or process issues within assigned authority and escalates technical, integration, or vendor-related matters as appropriate.

• Completes routine system maintenance and approved configuration changes to enable new functionality, improve usability, strengthen controls, and support evolving business requirements.

• Creates, maintains, and executes unit, regression, integration, and user acceptance test plans and scripts for Workday HCM releases, implementations, enhancements, and defect corrections.

• Assists with Workday release management by reviewing upcoming functionality, assessing potential impacts, coordinating testing, documenting decisions, and supporting approved feature adoption.

• Partners with Human Resources, Technology, project management, information security, data, and other business units to identify system and process gaps and recommend practical solutions.

• Supports data quality and system integrity through validation, reconciliation, audit review, and troubleshooting of Workday HCM data, transactions, and business processes.

• Maintains system administration documentation, configuration records, process maps, testing evidence, support procedures, and user guidance so materials accurately reflect current Workday HCM capabilities and controls.

• Supports role-based security administration and access reviews in coordination with appropriate stakeholders, following the Bank’s access management, confidentiality, and segregation-of-duties requirements.

• Coordinates with Workday, implementation partners, and other third-party vendors as needed to research issues, evaluate solutions, and support successful project delivery.

• Provides functional guidance and knowledge transfer to business users and support teams regarding Workday HCM processes, system capabilities, and approved operating procedures.

• Acts as a subject matter resource for assigned projects and exercises sound discretion and judgment in the performance of essential job functions.

Knowledge, Skills & Abilities

• Knowledge of Workday HCM concepts, system administration practices, configurable business processes, security roles, and enterprise application support.

• Knowledge of systems implementation and migration activities, including requirements, configuration, data conversion, testing, deployment, and post-production support.

• Knowledge of effective product testing practices, defect management, change control, release management, and system documentation.

• Ability to analyze business requirements and translate them into clear system configuration, process, testing, and support needs.

• Ability to troubleshoot standard, sensitive, and complex system, data, access, and workflow issues while protecting confidential employee and Bank information.

• Ability to communicate effectively both verbally and in writing and interact with employees, technical resources, vendors, and leaders at all levels

• Ability to demonstrate effective technical solutioning, analytical thinking, attention to detail, and sound judgment.

• Ability to work independently without close supervision while collaborating effectively within cross-functional implementation and support teams.

• Ability to manage multiple priorities and projects in a fast-paced environment and meet established deadlines.

• Ability to adapt to change, facilitate process improvements, and support users through system and operational transitions.

• Ability to learn and apply new Workday functionality, configuration methods, and support practices.

• Ability to maintain confidentiality and appropriately handle sensitive employee and business information.

• Ability to work extended hours as necessary to accomplish work objectives.

• Skill in using computer and Microsoft Office, including Word, Excel, and Outlook.

Basic Qualifications

• Bachelor’s degree in information technology, human resources information systems, business, or a job-related field, or commensurate work experience, required.

• 3+ years of relevant experience supporting or administering enterprise business systems, HR technology, banking technology, or similar applications, required.

• Experience with Workday HCM, including system administration, configuration, testing, implementation, migration, production support, or a combination of these activities, required.

• Demonstrated familiarity with system administrator responsibilities, including user support, issue triage, configuration maintenance, documentation, access administration, testing, and change control, required.

• Experience participating in a Workday HCM implementation, migration, major enhancement, or post-production support environment, preferred.

• Demonstrated experience with information technology and/or project management methodologies, such as Waterfall or Agile, preferred.

Job Expectations

Operate customary equipment and technology used in a business environment, with or without accommodation.

Note: This description is not an exhaustive list of all job functions, duties, skills, and job standards required. Other job functions, duties, skills, and standards may be added. Management reserves the right to add or change the job requirements at any time.

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EEO Statement

Bank OZK is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by federal, state, and local law. Member FDIC.