IT Support Technician I

Full-time Regular

2C-Professional

Requisition ID: 1103

Position: IT Support Technician

Status: Full-time, Hourly

Reports to: Vice President, IT

This position is a great fit for someone who enjoys solving problems and working with a variety of technology. As an IT Support Technician, you’ll work alongside an experienced team to provide day-to-day technical support and keep the systems and technology our employees and members rely on every day running smoothly and securely.

Journeys start here.

Your purpose:

• Provide day-to-day technical support, troubleshooting hardware, software, and other technology issues.

• Set up, install, maintain, and replace PCs, printers, and other technology and Credit Union equipment.

• Maintain accurate inventory of IT equipment, hardware, and software licensing.

• Work with vendors and internal departments to support ATMs/ITMs and other technology used throughout the credit union.

• Troubleshoot technology issues and escalate those requiring additional system, network, or vendor support.

• Assist with system updates, equipment upgrades, technology rollouts, and other IT projects.

• Follow established IT security procedures and promptly escalate potential security concerns.

• Maintain IT procedures and documentation as technology and processes change.

• Participate in rotating after-hours and weekend support for on-call technology issues.

We are looking for:

• 1–3 years experience in an IT support role, preferably in a help desk or hardware/software troubleshooting environment.

• Strong technical problem-solving and communication skills.

• Basic understanding of computer connectivity, system updates, and Microsoft environments, with the ability to troubleshoot common issues and escalate when needed.

• Willingness to stay informed on emerging technology trends and maintain compliance with internal policies.

Location/Schedule:

• Olean, NY

• Local travel to other High Point FCU locations is required

• Core hours are 8:30am – 5:30pm

• Position requires rotating on-call evening / weekend availability with other members of the IT Department. On-Call compensation provided.

Visit www.highpointfcu.org to learn more.

The expected pay range for this position is $18.00-$21.00/hour. The actual salary will be determined based on experience and other-job related factors, consistent with applicable law. This salary range only reflects base wages and does not include benefits or other types of compensation. Salary bands are purposefully wide ranging to encompass the different factors considered in determining where a candidate falls in the range, including but not limited to, seniority, performance, experience, education, and any other legitimate, non-discriminatory factor permitted by law. The full job description will be available to qualified candidates.

High Point Credit Union is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. EOE – VETS- DISABILITY.