Employee Services Operations Coordinator
Irving, TXFull-timeSeen 6 days agoSeen in employer's feed 6 days ago
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At a glance
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Job overview
The Employee Services Operations Coordinator serves as the central intake point for employee requests, resolves Tier 0 and Tier 1 requests, and supports Employee Services documentation and intranet content. The role maintains operational calendars and vendor invoice tracking and participates in evaluating and testing Workday releases. A bachelor’s degree is preferred, or candidates may qualify with 3–5 years of HR operational support experience.
Skills & qualifications
Skills
Qualifications
Full job description
TX-Irving;5000 Riverside Drive
Full time
REQ-43541
Core Responsibilities:
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Service Request Triage: Serve as central intake point for Employee Services requests. Gather sufficient information to ensure request is routed to correct functional area.
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Tier 0 / Tier 1 Support: Review and resolve Tier 0 and Tier 1 requests from employees.
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Documentation Management: Provide administrative support of knowledge articles, FAQs, SOPs, and Job Aids.
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Content Operations: Serve as administrator of Employee Services intranet pages using SharePoint.
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Department Coordination:
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Maintain Employee Services Operational calendar to ensure monthly, quarterly, and annual functions are scheduled and deadlines are met.
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Maintain Employee Services Vendor Invoice tracking
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Release Management: Participate in evaluating and testing Workday bi-annual releases.
Requirements & Qualifications
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Education: Bachelor’s degree preferred or 3-5 years of HR operational support experience.
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Communication: Excellent written, verbal, customer service, and interpersonal skills, including the ability to work collaboratively with all levels of the organization and across functional areas.
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Experience: 2-3 years’ Workday experience, administration experience a plus.
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Technical Mastery:
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Proficiency in managing SharePoint pages and Libraries.
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Proficient in managing service requests using known ticketing systems.
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Possess intermediate Microsoft Excel skills, including but not limited to formulas, pivot tables, charts/graphs.
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Strong analytical, problem-solving, organizational, and attention-to-detail skills with the ability to manage multiple priorities.
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Must be able to maintain strictest confidence.
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Basic understanding of employee benefits and payroll practices
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EEO Statement: All qualified applicants will receive consideration for employment without regard to disability, protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
How this job compares
Set against the 544 open Operations Coordinator jobs on Olive Jobs, counted November 7, 2026.
- Pay
- This postingNot listed
- US median$65–79K/yr72 salary ranges
- US median$22–26/hr278 hourly ranges
- Openings
- Olive Jobs lists 53 open Operations Coordinator jobs in Texas and 544 across the US. 13% of them nationwide are listed as remote or flexible.
- Hiring the most in Texas
- Herc Rentals4 open
- Crane Worldwide Logistics3 open
- Oracle3 open
- Experience
- Operations Coordinator postings that state a minimum ask for 2 years of experience at the median; the middle half ask for 1 to 3 years (349 postings).
- Education
- 32 of the 544 open Operations Coordinator jobs (6%) ask for a bachelor's degree or higher.
Counted across the open, public US postings on Olive Jobs on November 7, 2026. Pay medians are the middle values of the low ends and of the high ends of postings that list both ends of a range in the same cadence (a yearly salary or an hourly rate); a range's midpoint is halfway between its ends. Pay and experience figures resting on fewer than 20 postings are left out.
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