Lead Patient Account Rep - PB

Description

Schedule: Full time, days.

Main Function:

• Performs all functions of a Patient Account Representative as well as assists the Manager in providing support to Patient Account Representatives.

• Serves as a point of contact for answering questions and helping solve problems.

• Coordinates scheduling coverage.

• Provides outstanding service to all patients, visitors, internal and external customers.

• Demonstrates a positive and professional image at all times

• Provides input to the Manager for associate performance evaluations.

• Independently monitors and controls accounts receivable of third party payers.

• Will review and complete all assigned work-queues daily, and communicate and coordinate with appropriate departments when necessary to address claim questions/issues.

• Compile AR reports for monitoring of specific payer area weekly/monthly.

• Reconciles accounts timely and accurately.

• Communicates and resolves issues with internal and external customers regarding payer specific requirements in registration, referrals, charges, and coding affecting the submission and payment of hospital claims.

• Maintains knowledge of payer regulations, contract provisions, and all manual and electronic procedures in both submission and remittances.

• Completes other tasks assigned by Manager.

Qualifications / Experience:

• At least 1 year experience as a Patient Account Representative is required; 3-4 years of previous medical billing experience is preferred.

• Familiarity with all payers, payer claim forms, and EOBs required.

• Excellent communication skills, both written and verbal.

• Excellent public/patient relations skills.

• Strong organizational skills.

• A willingness to learn and pursue excellence.

• Skills in using Outlook, Word, Excel; navigating websites; strong typing abilities.

Education:

• Associates Degree preferred or 3-5 years work related experience required

• Medical terminology desired. ICD-10/CPT coding experience strongly desired.

Pay Range: $22.44 - $27.00

Starting Pay: Based on experience

Thompson Health is an EOE encouraging individuals with disabilities and veterans to apply

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

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