Strategy & Product Lead

🌿 Mission The US healthcare system is complex, error-prone, and financially draining. Medical bills and insurance coverage shouldn't be this hard to navigate. At Granted, we're building the one solution every American can turn to for help. Thanks to AI and new regulations, Granted can fight claim denials, correct billing errors, negotiate bills, and make coverage easier to understand, saving people time, money, and stress. Our goal is simple: to be the #1 platform that empowers all Americans to take charge of their healthcare.

🏢 About Us Founded by a former Oscar Health leader, we're a seed-stage company backed by the founders and investors at Hugging Face, Rocket Money, Oscar Health, CaseText, Forerunner Ventures, RRE Ventures, and more. We are well-funded for the next few years.

🧭 About the Role We're hiring a sharp, AI-native builder to work one of our highest leverage areas. Healthcare Advocates and AI agents work cases together. Your job is to make that system smarter, faster, and more scalable. This role flexes to the person. If you come from product, you'll own strategy, KPIs, and roadmap for how our agents handle case work end to end. If you come from strategy, consulting, or operations, you'll scope and drive the cross-functional projects that don't fit neatly on one team's roadmap. Either way, you'll sit between product, engineering, ops, and leadership, and you'll move between big-picture strategy and hands-on execution every week. We're open on seniority. For the right person, this can grow into a function leadership role.

🛠 What You'll Do

• Turn messy, multi-step healthcare workflows into structured, agentic product experiences and executable plans

• Identify and prioritize high-leverage automation opportunities with Engineering, Design, SMEs, and our Advocate team

• Own the metrics: define what good looks like for automation coverage, cost to serve, and patient experience, and build the frameworks to measure it

• Run fast test-and-learn loops on how our agents reason, negotiate, and escalate to humans

• Pressure-test growth logic and partnership strategy with leadership

• Translate between execution teams and senior stakeholders without losing fidelity in either direction

🧰 You'll Bring: Must-haves:

• 4+ years in product management, strategy, consulting, or operations (or a mix)

• A track record of structuring ambiguous problems and driving them to shipped outcomes

• Technical fluency: you work credibly with engineers and know what's hard vs. easy to build

• Hands-on with AI tools and LLM workflows in your own day-to-day work

• Crisp written and verbal communication; you can write the memo and run the room

• Comfort in 0→1, low-process environments where you define the work as much as you execute it

Nice-to-haves:

• Healthcare, insurance, or other complex regulated domain experience

• Early-stage startup experience (Series B or earlier)

• Background building AI, automation, or workflow products

✨ You'll Thrive Here If

• You're energized by ambiguity and spike on finding clarity fast

• You'd rather cross functional boundaries than stay in a silo

• You love turning manual processes into clean, scalable systems

• You care about the outcome, not the title

📢 You don't need to check every box. If you bring the right skills and drive, we want to hear from you! 📩 Granted is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, protected veteran status, disability, or any other legally protected characteristics. We are also committed to providing reasonable accommodations to qualified individuals with disabilities. If you need assistance or an accommodation during the application or interview process, please contact us.