IT Operations & Support Analyst I

State of IdahoIdaho Transportation Department

NOTICE: Applications will be accepted through 11:59 PM MST on the posting end date.

STATE OF IDAHO EMPLOYEES: If you are a current or temporary State of Idaho employee you MUST apply through Luma Opportunities. Applying through the State of Idaho’s external career website will cause duplicate profiles and will slow the processing of your application for a new position.

Do you want to make a difference and be part of an award-winning agency, dedicated to enhancing the quality of life in Idaho through transportation? At the Idaho Transportation Department (ITD), every employee is critical to the mission, and we strive to foster an innovative, collaborative workplace where employees can grow and do their best work.

Idaho Transportation Department has an opening for an IT Operation and Support Analyst I for the ITD Service Center in our current headquarters location in Boise. This position will provide Tier 1 and 2 level technical support. This will include providing conference room and ITD board meeting technical support as well as serving as a primary point of contact for customers needing assistance with technology issues. The ideal candidate will have excellent communication skills and a strong technical aptitude.

This position is located on the Idaho State Chinden Campus in Boise, Idaho.

**NOTICE: This position requires a criminal background check before a final job offer is made.

EXAMPLE OF DUTIES:

Technical support

• Troubleshoot issues with technology for a variety of services and desktop applications.

• Install and troubleshoot hardware and software such as imaging and replacement of computer hardware on a replacement cycle, as well as installing new and upgraded software for users

• Creating user accounts and adjusting permissions.

• Providing support for video and tele-conferencing services.

• Troubleshoot and assist with Voice-over-IP, cellular and mobile devices, and Video Conferencing.

Technical Mentorship

• Share your technical knowledge and troubleshooting skills with Service Center team and District IT team members.

Documentation

• Document hardware/software processes and procedures.

• Gather, document and improve processes and procedures to improve understanding and support to internal and external customers.

MINIMUM QUALIFICATIONS:

• Excellent communication skills.

• Strong troubleshooting skills in computer hardware, software, capabilities, and terminology.

• Experience with computer hardware and software installation, and troubleshooting.

EXPERIENCE :

• Customer service skills.

• Collaboration in a team environment.

• Evaluating and resolving computer, system, and user problems including application operations, hardware malfunctions, and telecommunications problems.

To learn more about the department, please visit the ITD website (https://itd.idaho.gov/) . Make a difference in your community and in the lives of the citizens of Idaho! Contact an ITD Recruiter at: [email protected] or call 208-334-8664. The Idaho Transportation Department does not sponsor work visas.

The State of Idaho offers a robust total compensation package, including medical, vision, and dental insurance; PERSI retirement benefits; paid sick, vacation, and parental leave; and 11 paid holidays per year. For additional information, please visit https://dhr.idaho.gov/information-for-state-employees/.

EEO/ADA/Veteran:

The State of Idaho is committed to providing equal employment opportunities and prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, political affiliation or belief, sex, national origin, genetics, or any other status protected under applicable federal, state, or local laws.

The State of Idaho is committed to access and reasonable accommodations for individuals with disabilities, auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact (208) 334-2263 (TTY/TTD: 711), or email [email protected] .

Preference may be given to veterans who qualify under state and federal laws and regulations.