AppleCare Mail-In Readiness Program Manager
Sunnyvale, CAFull-timeSeen 1w agoSeen in employer's feed 1 day ago
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Job overview
The Mail-in Readiness Program Manager leads end-to-end new product introduction execution and strategic initiatives for AppleCare’s global mail-in service channels. The role coordinates readiness planning across product lines and geographies, monitors post-launch performance, and contributes to cost strategies. It partners with engineering, finance, operations, and supply chain teams to translate requirements into service solutions, mitigate readiness risks, and support successful launches.
Skills & qualifications
Skills
Qualifications
Full job description
Weekly Hours: 40
Role Number: 200689883-3956
Summary
AppleCare is Apple's premier Service and Support organization, providing award-winning technical support and product service to our global customer base.
As a Mail-in Readiness Program Manager on the Mail-in NPI Readiness team within AppleCare Hardware Readiness, you will serve as a cross-functional leader responsible for shaping service readiness outcomes across new product introductions for Apple's global network of repair centers and distribution centers. You will partner closely with HW Readiness Engineering, AppleCare Finance, DC/ROR Operations, and Supply Chain teams to ensure Apple's mail-in service channels deliver an extraordinary customer experience at every product launch — across Mac, iPhone, iPad, Watch, and AirPods lines of business worldwide.
Description
As a Mail-in Readiness Program Manager on the Mail-in NPI Readiness team, you will lead end-to-end NPI execution and strategic initiatives that ensure best-in-class mail-in service is delivered to Apple's customers globally. You will take ownership of readiness planning and execution across multiple lines of business and geographies — driving launch readiness, monitoring post-NPI performance, and contributing to cost strategies that shape how Apple services its products at scale.
You will engage across a broad set of organizations to translate complex requirements into scalable service solutions, identify and mitigate readiness risks, and ensure successful implementation across AppleCare's service ecosystem. You will navigate ambiguity, build trust across organizations, and communicate with confidence at all levels — from site operations teams to senior AppleCare leadership.
You will thrive in a fast-paced, collaborative environment and bring a hands-on, proactive approach to program management — taking initiative, resolving conflict, and driving decisions to closure with urgency and precision.
Minimum Qualifications
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Bachelor's degree in Engineering, Business, Operations, or equivalent experience
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5+ years of experience leading complex cross-functional programs in operations, service, engineering, or program management environments
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Background influencing stakeholders across multiple organizations and leadership levels without direct authority
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Demonstrated execution managing multiple priorities and driving decisions to closure in fast-paced, ambiguous environments
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Strong analytical and problem-solving skills; data-driven approach to decision making
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Record of presenting complex operational or business topics to senior leadership
Preferred Qualifications
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Background in new product introduction (NPI), service readiness, service operations, or hardware program management
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Experience with cost modeling, financial analysis, or mail-in channel cost strategy
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Knowledge of mail-in repair ecosystems, supply chain coordination, or external vendor partner management
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Track record of developing scalable operational frameworks and deploying them across global programs
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Curiosity and enthusiasm for leveraging Gen AI tools to optimize workflows and drive operational efficiency
Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.
How this job compares
Set against the 11,720 open Program Manager jobs on Olive Jobs, counted November 6, 2026.
- Pay
- This postingNot listed
- California median$146–222K/yr1,131 salary ranges
- California median$62–80/hr78 hourly ranges
- Openings
- Olive Jobs lists 1,442 open Program Manager jobs in California and 11,720 across the US. 4% of them nationwide are listed as remote or flexible.
- Experience
- This posting asks for at least 5 years of experience; Program Manager postings that state a minimum ask for 6 years at the median (9,982 postings).
- Education
- 4,645 of the 11,720 open Program Manager jobs (40%) ask for a bachelor's degree or higher.
Counted across the open, public US postings on Olive Jobs on November 6, 2026. Pay medians are the middle values of the low ends and of the high ends of postings that list both ends of a range in the same cadence (a yearly salary or an hourly rate); a range's midpoint is halfway between its ends. Pay and experience figures resting on fewer than 20 postings are left out.
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