Service BDC Administrator

Thousand Oaks Subaru, Thousand Oaks, CA 91362

Full time

R117913

Dealership:L0363 DCH Subaru of Thousand Oaks

DCH Subaru of Thousand Oaks

Now Hiring- Service BDC Administrator

• Pay: $16.90 - $21.00 hourly

• Schedule: 5-day work week with Sunday and 1 rotating weekday off

• Department Hours: Monday-Friday: 7am-6pm, Saturday: 8am-5pm and Sunday: Closed

Why Join Our Team?

• Represent Subaru, a brand known for quality, safety, and customer loyalty.

• Join a high-volume service department that values teamwork and customer care.

• Help customers keep their vehicles maintained and serviced.

• Receive ongoing training and opportunities for career growth within Lithia & Driveway.

• Work in a supportive environment where you will make an impact every day.

What You'll Do

• Develop customer relationships through follow-up to increase appointments, sales, and customer retention.

• Contact customers by phone to schedule appointments and follow up on sales and service opportunities.

• Gather and maintain accurate customer information in the dealership CRM for ongoing communication.

• Stay up to date on vehicle inventory, pricing, manufacturer programs, and dealership promotions.

• Follow up with customers after their visit to ensure satisfaction, resolve concerns, and escalate issues when needed.

What You'll Bring

• 1+ years of prior customer service, call center, BDC, or receptionist experience.

• Comfortable speaking with customers by phone, email, and text.

• Comfortable using computers and learning dealership software and CRM systems.

• Reliable attendance, and a commitment to providing outstanding customer service.

• Acceptable driving record and a valid driver's license in your state of residence.

Total Rewards

The California pay range for this position is $16.90-$21.00 hourly. Actual pay offered may vary depending on skills, experience, job-related knowledge, and physical location. Final compensation will be established through the interview process in accordance with applicable pay equity and transparency laws.

We offer a comprehensive benefits package designed to support you and your family, including:

• Competitive pay

• Medical, Dental and Vision Plans

• Paid Holidays & PTO

• Short and Long-Term Disability

• Paid Life Insurance

• 401(k) Retirement Plan

• Employee Stock Purchase Plan

• Lithia Learning Center

• Vehicle Purchase Discounts

• Wellness Programs

Additional information about our Total Rewards benefits can be reviewed on our careers site at totalrewards.lithiadriveway.com.

About Us

At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.

High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Reasonable accommodations may be made to enable individuals to perform the essential functions.

At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life. Our focus is on making the customer experience better; as we aim to meet our customers’ needs whether in person, online or a combination of both.

Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD). Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless. Join us as we accelerate towards growth in automotive and beyond!