Senior Technical Support Engineer
Charlotte, NCJob$86–170K/yrPosted 1 day agoStill listed today
Most applications go out cold — see where you stand first. No sign-up to start.
You apply on the employer's site, with no Olive account needed.
Watch jobs like this. New roles like this one near Charlotte, NC, by email.
Don't just apply. Show up ready.
Olive works from this exact posting.
At a glance
Olive lists jobs from US employers, including remote roles you can work from the United States.
Job overview
The Senior Technical Support Engineer owns, investigates, and resolves complex customer technical issues while advising customers and collaborating across teams. The role includes building peer communities, sharing knowledge through readiness programs, coaching and mentoring others, and developing technical and professional proficiency through training and readiness.
Skills & qualifications
Skills
Qualifications
Full job description
Response and Resolution: You own, investigate, and solve complex customer technical issues and act as an advisor to the customer, collaborating within and across teams, leveraging troubleshooting tools and practices. Readiness: You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others. You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness. Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 3+ years of technical support, technical consulting experience, or information technology experience OR 5+ years of technical support, technical consulting experience, or information technology experience Working knowledge of cloud architecture, REST APIs, authentication and authorization, networking, and application integration concepts. Strong written and verbal communication skills, with the ability to explain complex technical concepts to both technical and non-technical audiences. Ability to collaborate effectively with engineering, product, and support teams and drive complex technical issues through resolution. Technical Support Engineering IC4 - The typical base pay range for this role across the U.S. is USD $86,100 - $169,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $113,300 - $187,400 per year. Certain roles may be eligible for benefits and other compensation.
How this job compares
Set against the 484 open Technical Support Engineer jobs on Olive Jobs, counted November 7, 2026.
- Pay
- This posting$86–170K/yr
- US median$84–148K/yr347 salary ranges
This range's midpoint, $128K, is 11% above the US median midpoint ($116K) — in the middle half of Technical Support Engineer salary ranges across the US.
- Openings
- Olive Jobs lists 21 open Technical Support Engineer jobs in North Carolina and 484 across the US. 13% of them nationwide are listed as remote or flexible.
- Experience
- This posting asks for at least 3 years of experience; Technical Support Engineer postings that state a minimum ask for 5 years at the median (338 postings).
- Education
- 62 of the 484 open Technical Support Engineer jobs (13%) ask for a bachelor's degree or higher.
Counted across the open, public US postings on Olive Jobs on November 7, 2026. Pay medians are the middle values of the low ends and of the high ends of postings that list both ends of a range in the same cadence (a yearly salary or an hourly rate); a range's midpoint is halfway between its ends. Pay and experience figures resting on fewer than 20 postings are left out.
Prepare for this role
You've read the whole posting — now see how you match it.
