UPMC logo

Patient Financial Advocate

UPMC

Pittsburgh, PAFull-timeSeen 4 days agoSeen in employer's feed 4 days ago

Most applications go out cold — see where you stand first. No sign-up to start.

You apply on the employer's site, with no Olive account needed.

Watch jobs like this.

Don't just apply. Show up ready.

Olive works from this exact posting.

At a glance

Compensation
No compensation found
Location
Pittsburgh, PA
Schedule
Full-time
Work Authorization
Not specified

Olive lists jobs from US employers, including remote roles you can work from the United States.

Requirements

Credentials this posting asks for.

Act 31 Child Abuse ReportingAct 33Act 34

Job overview

UPMC seeks full‑time Patient Financial Advocates to educate patients and families on financial obligations, assist with insurance coverage, and provide counseling on medical assistance programs across Magee Women’s, Children’s and Western Psychiatric Hospitals.

Skills & qualifications

RequiredNice to have

Skills

EPICMedipacAIMInvisionMedical Assistance/Financial Assistance Screening ToolPC and Computer SkillsCommunicationCustomer ServiceLeadership

Qualifications

High School Diploma or Equivalent or Bachelor'sBachelor's in Related Field or Business Administration or Social WorkAct 31 Child Abuse ReportingAct 33Act 34Act 73 FBI Clearance

Full job description

Do you have experience with insurance? Are you looking to help educate patients and their families on their financial obligations? UPMC is hiring full-time Patient Financial Advocates to support the Patient Advocacy department. Positions are available at UPMC Magee Women's and Children's Hospitals. The employee may be asked to cover at Magee Women's, Children's, and Western Psychiatric Hospitals as needed for staffing needs. The employee would work Monday through Friday with available shift times of 8:00am-4:30pm or 11:00am-7:00pm as the employee is required to go into patient rooms.

The Patient Financial Advocate is responsible for the timely and accurate financial counseling of uninsured or underinsured patients. They also assist the patient in applying for Pennsylvania Medical Assistance, the Health Insurance Exchange Marketplace, and UPMC Financial Assistance Program.

If you are enthusiastic about assisting patients and are up for the challenge, apply today!

Responsibilities:

  • Perform duties and job responsibilities in a manner which promotes the core values of UPMC (Quality and Safety, Dignity and Respect, Caring and Listening, Excellence and Innovation, Responsibility and Integrity) in all consumer and UPMC interactions.

  • Assist uninsured or underinsured patients with obtaining health care coverage with either the Health Insurance Exchange Marketplace or Pennsylvania Medical Assistance.Counsel patients and their families, in a hospital setting regarding the resources available.

  • Utilize the Medical assistance/Financial Assistance Screening tool with patients when applicable.

  • Submit Medical Assistance Presumptive Eligibility applications with the mandated requirement of five days.

  • Assist patients with applying for UPMC Financial Assistance Program.

  • Ensure that all the regulatory and financial requirements are met.

  • Assist patients with explaining their insurance benefits.

  • Assist patients with other methods of financial counseling, i.e., explaining insurance benefits, requesting price estimates and setting up payment plans.

  • Monitor the various work lists and work queues to ensure the appropriate follow-up within the expected time periods.

  • Resolve complex outstanding patient issues.

  • Conduct daily review and analysis of accounts flagged for review.

  • Assist with inquiries from walk-in patients regarding billing problems in conjunction with the Patient Financial Services Department.

  • Perform benefit education and financial counseling on potential out of pocket expenses for patients who have services scheduled.

  • Maintain department productivity levels.

  • Maintain compliance with quality standards.

  • Perform in accordance with system-wide competencies/behaviors.

  • Perform other duties as assigned.

  • High School diploma or equivalent and 5 years' experience, OR Bachelor's degree and 1 year experience required.

  • Bachelor's degree in a related field, Business Administration or Social Work preferred.

  • Must be proficient in at least 2 patient accounting systems such as EPIC, Medipac, AIM and/or Invision.

  • Strong PC and computer skills required.

  • Must possess excellent communication and customer service skills.

  • Must display leadership skills.

Licensure, Certifications, and Clearances:

  • Act 31 Child Abuse Reporting with renewal

  • Act 33 with renewal

  • Act 34 with renewal

  • Act 73 FBI Clearance with renewal

UPMC is an Equal Opportunity Employer/Disability/Veteran

Prepare for this role

You've read the whole posting — now see how you match it.