Manager Clinical Support

Ames, IA

Full time

R19919

Position Title:Manager Clinical Support

Job Group:Professional & Scientific

Required Minimum Qualifications:Associate’s degree and 5 years of related experience

Job Description:

The Lloyd Veterinary Medical Center (LVMC) at Iowa State University's College of Veterinary Medicine is seeking an experienced and collaborative leader to serve as our Manager, Clinical Support - Large Animal Hospital. This is an exciting opportunity to make a meaningful impact within one of the nation's premier veterinary teaching hospitals by leading a dedicated clinical support team committed to exceptional patient care, innovation, and education.

In this role, you will partner with clinicians and hospital leadership to oversee the daily operations of the Large Animal Hospital while supporting a talented team of veterinary technicians, animal caretakers, and student employees. You'll play a key role in developing staff, fostering a positive and engaging workplace culture, and ensuring the hospital delivers outstanding care to patients while providing an exceptional learning experience for veterinary students, interns, and residents.

As a leader in our 24-hour teaching hospital, you will coordinate staffing across multiple shifts, optimize clinical operations, and drive continuous improvement initiatives that enhance patient care, employee engagement, and operational excellence.

If you are passionate about leading teams, mentoring others, improving processes, and helping shape the future of veterinary medicine, we encourage you to apply.

Key Responsibilities

• Provide day-to-day operational leadership for the Large Animal Hospital clinical support team.

• Supervise, coach, mentor, and develop veterinary technicians, animal caretakers, and student employees, including hiring, onboarding, scheduling, performance management, and professional development.

• Coordinate employee schedules across multiple shifts to ensure appropriate staffing levels while supporting patient care, employee well-being, and operational needs.

• Collaborate with faculty, house officers, hospital leadership, and clinical services to coordinate medical, diagnostic, and surgical procedures.

• Evaluate staffing, equipment, inventory, and facility needs, making recommendations and implementing solutions to improve efficiency and patient care.

• Support the teaching mission by assisting veterinary technicians in training veterinary students and providing feedback on student performance during clinical rotations.

• Promote a positive, collaborative culture focused on teamwork, communication, continuous improvement, and exceptional client service.

• Ensure compliance with hospital policies, university procedures, regulatory requirements, and workplace safety standards.

• Partner with Human Resources and hospital leadership to support employee relations, performance management, corrective action, workplace accommodations, leave administration, and employee engagement initiatives.

• Lead workforce planning activities and collaborate with hospital leadership to identify staffing needs, support position development, and ensure appropriate utilization of personnel resources.

• Develop, review, and maintain standard operating procedures and support process improvement initiatives that enhance patient care, safety, and operational effectiveness.

This position works both independently and collaboratively with hospital leadership, clinical services, and Veterinary Clinical Sciences within a large animal veterinary teaching hospital environment. Because the Lloyd Veterinary Medical Center provides patient care 24 hours a day, 7 days a week, the manager must be available to support operational needs outside of normal business hours when necessary. This may include responding to urgent staffing issues, answering employee questions, and occasionally working evenings, weekends, holidays, or on-call shifts to ensure continuity of patient care. The position may involve exposure to animals, animal dander, odors, noise, zoonotic diseases, animal waste, and other veterinary clinical conditions.

The ideal candidate is a collaborative leader who is passionate about developing teams, supporting clinical excellence, and fostering a positive workplace culture. They possess strong operational acumen, excellent communication skills, and the ability to balance employee development, patient care priorities, and organizational objectives in a complex veterinary healthcare environment

Preferred Qualifications

• Previous leadership or management experience in a veterinary or healthcare setting, including supervision of clinical staff, performance management, and employee development.

• Experience working in a veterinary teaching hospital, academic medical center, or specialty/referral practice, including hands-on experience providing animal care and collaborating with multidisciplinary teams.

• Experience developing and implementing employee training, onboarding, mentoring, and continuing education programs.

• Experience supporting veterinary technician, intern, resident, or student training programs within a teaching hospital environment.

• Demonstrated success leading operational improvement initiatives, developing standard operating procedures, and implementing process improvements.

• Licensed Veterinary Technician (RVT, CVT, or LVT) or a degree in Veterinary Technology, Animal Science, Business Administration, Healthcare Administration, or a related field.

Candidates must be legally authorized to work in the U.S. on an ongoing basis without sponsorship. Immigration sponsorship is not available for this position.

Application Instructions:

To apply for this position, please click on “Apply” and complete the Employment Application. Please be prepared to enter or attach the following:

Resume/Curriculum Vitae

Letter of Application/Cover Letter

Why Choose Iowa State University?

Iowa State Employees enjoy comprehensive health and work-life benefits, including medical and dental, as well as:

Retirement benefits including defined benefit and defined contribution plans

Generous vacation, holiday, and sick time and leave plans

Onsite childcare (Ames, Iowa)

Life insurance and long-term disability

Flexible Spending Accounts

Various voluntary benefits and discounts

Employee Assistance Program

Wellbeing program

If you have questions regarding this application process, please email [email protected], or call 515-294-4800 or Toll Free: 1-877-477-7485.

Appointment Type:Regular

Number of Months Employed Per Year:12 Month Work Period

Time Type:Full time

Pay Grade:PS808

Original Posting Date: September 9, 2026

Posting Close Date:

Job Requisition Number:R19919

Iowa State University does not discriminate on the basis of race, color, age, ethnicity, religion, national origin, pregnancy, sexual orientation, genetic information, sex, marital status, disability, or status as a U.S. Veteran. Inquiries regarding non-discrimination policies may be directed to Office of Equal Opportunity, 2680 Beardshear Hall, 515 Morrill Road, Ames, Iowa 50011, Tel. 515-294-7612, email [email protected].

General ISU compensation information can be found on the University Human Resources (https://www.hr.iastate.edu/careers/compensation) website. Please note that this is only a list of ranges and individuals will be paid commensurate with qualifications.

Current employees (excluding temporary, student and graduate assistants) must apply through the Workday Internal Careers Hub (https://www.myworkday.com/isu/d/task/2998$46522.htmld?reloadToken=892f884ef9c2fa7e5e6257ecf4e9e942f7aa1a12df75918c6ce41bc78e123167) .

By focusing on the future and providing the best student experience possible, Iowa State University (http://www.iastate.edu/) attracts students and faculty who want to make a difference. With a comprehensive land-grant mission of education, research, extension and outreach, we produce scholars whose ideas change the world. And through Innovate at Iowa State, we provide innovative and entrepreneurial opportunities for students of all backgrounds. Located just 30 minutes north of Des Moines, the city of Ames was recently named one of the Top 10 cities in the U.S. for campus life and career opportunities.

Iowa State University is a welcoming community of students, faculty, and staff. Campus community members have a wide range of backgrounds and experiences and are committed to engaging with each other respectfully as outlined in the university's Principles of Community (https://www.iastate.edu/principles-community) . Iowa State recognizes that diverse intellectual and philosophical perspectives are vital to innovation, critical thinking skills, and a dynamic academic community that fosters the land-grant ideals of putting science, technology, and human creativity to work.

All offers of employment, oral and written, are contingent upon the university’s verification of credentials and other information required by federal and state law, ISU policies/procedures, and may include the completion of a background check and/or a consumer credit check.

Iowa State University does not discriminate on the basis of race, color, age, ethnicity, religion, national origin, pregnancy, sexual orientation, genetic information, sex, marital status, disability, or status as a U.S. Veteran. Inquiries regarding non-discrimination policies may be directed to Office of Equal Opportunity, 2680 Beardshear Hall, 515 Morrill Road, Ames, Iowa 50011, Tel. 515-294-7612, email [email protected].

If you have questions about the application process please email [email protected] or call 515-294-4800 or Toll-Free at 1-877-477-7485. Iowa State University provides reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should email [email protected] or call (515) 294-4800 or Toll-Free: (877) 477-7485. TTY users are welcome to use the Iowa Relay Service number by dialing 7-1-1 or (800) 735-2942.

General ISU compensation information can be found on the University Human Resources (https://www.hr.iastate.edu/careers/compensation) website. Please note that this is only a list of ranges and individuals will be paid commensurate with qualifications.