Student Resource Support - Health Services & CAA
Part-timeMonaca, PAPart-timePosted 1mo agoStill listed 1 day ago
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At a glance
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Job overview
The Student Resource Support Assistant serves as a welcoming first point of contact for students in the Counseling & Accessibility Annex. The role helps students navigate campus resources and connect with health, counseling, accommodation, academic support, and other student services. It also supports front desk operations, student support programming, and office projects while developing customer service, communication, and resource navigation skills.
Skills & qualifications
Skills
Qualifications
Full job description
APPLICATION INSTRUCTIONS:
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CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process. Please do not apply here, apply internally through Workday.
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CURRENT PENN STATE STUDENT (not employed previously at the university) and seeking employment with Penn State, please login to Workday to complete the student application process. Please do not apply here, apply internally through Workday.
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If you are NOT a current employee or student, please click “Apply” and complete the application process for external applicants.
Approval of remote and hybrid work is not guaranteed regardless of work location. For additional information on remote work at Penn State, see Notice to Out of State Applicants.
JOB DESCRIPTION AND POSITION REQUIREMENTS The Student Resource Support Assistant serves as a welcoming first point of contact for students in the Counseling & Accessibility Annex (CAA). Working in the Reception and Assistance Area (RAB), this position helps students navigate campus resources and connect with Health Services, Counseling Services, Accommodation Services, academic support resources, and other student support services while developing skills in customer service, communication, and resource navigation. Key Responsibilities
- Assist students in identifying and accessing appropriate campus resources.
- Direct students to Health Services, Counseling Services, Accommodation Services, and other student support offices.
- Support front desk operations, appointment check-in, and general inquiries.
- Maintain resource materials, displays, and informational handouts.
- Assist with wellness, accessibility, and student support programming.
- Track program participation and assist with assessment activities.
- Assist with office projects and administrative tasks as assigned.
- Represent Student Support Services in a professional and welcoming manner.
Preferred Qualifications
- Strong communication and interpersonal skills.
- Ability to work independently and collaboratively.
- Strong organizational skills and attention to detail.
- Friendly, approachable, and customer-service oriented.
- Interest in healthcare, counseling, psychology, social work, education, or student support services.
Skills Developed
- Customer service
- Resource navigation and referrals
- Professional communication
- Problem solving
- Confidentiality and professionalism
- Wellness and accessibility awareness
BACKGROUND CHECKS/CLEARANCES Employment with the University will require successful completion of background check(s) in accordance with University policies.
CAMPUS SECURITY CRIME STATISTICS Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here.
EEO IS THE LAW Penn State is an equal opportunity employer and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814-865-1473.
Penn State is committed to and accountable for advancing equity, respect, and belonging. We embrace individual uniqueness, as well as a culture of belonging that supports equity initiatives, leverages the educational and institutional benefits of inclusion in society, and provides opportunities for engagement intended to help all members of the community thrive. We value belonging as a core strength and an essential element of the university’s teaching, research, and service mission. Federal Contractors Labor Law Poster PA State Labor Law Poster Penn State Policies Copyright Information Hotlines
How this job compares
Set against the 32,331 open Customer Service jobs on Olive Jobs, counted November 12, 2026.
- Pay
- This postingNot listed
- Pennsylvania median$51–62K/yr61 salary ranges
- Pennsylvania median$18–23/hr435 hourly ranges
- Openings
- Olive Jobs lists 1,394 open Customer Service jobs in Pennsylvania and 32,331 across the US. 1% of them nationwide are listed as remote or flexible.
- Hiring the most in Pennsylvania
- Home Depot83 open
- Walmart81 open
- Michaels56 open
- Experience
- Customer Service postings that state a minimum ask for 1 year of experience at the median; the middle half ask for 1 to 2 years (8,437 postings).
- Education
- 1,354 of the 32,331 open Customer Service jobs (4%) ask for a bachelor's degree or higher.
Counted across the open, public US postings on Olive Jobs on November 12, 2026. Pay medians are the middle values of the low ends and of the high ends of postings that list both ends of a range in the same cadence (a yearly salary or an hourly rate); a range's midpoint is halfway between its ends. Pay and experience figures resting on fewer than 20 postings are left out.
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