Service Desk Analyst

Job Description

At BAE Systems, we believe your career should be filled with innovation and discovery. And that's exactly what you'll find here. Join us as our team develops, maintains, and protects the latest technology that directly aids in the defense of national security.

As part of our team, you ll be joining a diverse group of driven professionals who are modernizing legacy infrastructure and applications as part of a no fail mission, all the while protecting systems with the most-current cybersecurity practices. With us, you ll be able to make an impact while you hone your skills and grow in your career.

We are looking for Service Desk Analysts of all levels (junior to senior) to add their skills to our team supporting a classified customer in the Intelligence Community. In this role, you will be responsible for providing support to users of IT services and applications, ensuring maximum system availability during core hours of operation and providing 24/7/365 on-call support for critical issues, being capable of taking initial actions toward anomaly resolution. This is an exciting and dynamic job opportunity where you ll not only work on an important project, but help advance the U.S mission to protect our Nation and partners.

Required Education, Experience, & Skills

• Bachelor's or Master s Degree(s)

• Bachelor's Degree

• Excellent oral and written communication

• Expertise in customer service

• Experience resolving technical problems in a call center/help desk environment

• Experience providing real-time resolution to customer IT issues

• Knowledge of complex IT environments involving shared networks, voice & video, and internet

Preferred Education, Experience, & Skills

• Bachelor s or Master s degree in a technical or business discipline

• Experience working in a 24/7/365 on-call support environment

Pay Information

Full-Time Salary Range: $101398 - $172377

Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.

Employee Benefits: At BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20 hours per week are offered: health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance. We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance. Our leave programs include paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave. Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards. Other incentives may be available based on position level and/or job specifics.

Service Desk Analyst

131172BR

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