Regional Long-Term Care Ombudsman

Eastern Carolina Council (ECC) is seeking a dedicated and compassionate professional to serve as a Regional Ombudsman within its Area Agency on Aging. The Regional Ombudsman serves as an advocate for residents of long-term care facilities, working to protect residents' rights and enhance their quality of care and quality of life. This position investigates and resolves complaints, provides education and technical assistance, supports community volunteers, and works collaboratively with long-term care facilities, government agencies, families, and community partners. The successful candidate will possess strong communication, advocacy, problem-solving, mediation, and relationship-building skills and be comfortable working independently with residents, families, volunteers, facility administrators, public officials, and community organizations. The ideal candidate will demonstrate: Knowledge of federal and state laws, regulations, and programs affecting long-termcare facilities, residents' rights, Medicare, Medicaid, and aging services. Strong advocacy, mediation, conflict-resolution, and problem-solving skills. Ability to objectively investigate complaints, interview individuals, documentfindings, maintain confidentiality, and advocate effectively for residents. Excellent written and verbal communication skills. Strong public speaking and presentation skills. Ability to develop effective working relationships with older adults, families,volunteers, facility administrators, government officials, regulatory agencies, andcommunity organizations. Ability to organize and prioritize work and exercise sound independent judgment withlimited supervision. Ability to conduct, coordinate, and deliver effective training and educationalprograms for diverse audiences. Proficiency with computers and technology used for documentation,communication, reporting, and presentations. Education and Experience: Preferred: Bachelor's degree in social work or a related human services field and experienceworking in aging, long-term care, or a related field. An equivalent combination of education and relevant professional experience may beconsidered. Special Requirements: Must have the ability and willingness to successfully complete RegionalOmbudsman certification through the North Carolina Division of Aging and AdultServices. Must possess a valid North Carolina driver's license and have access to reliabletransportation as required to perform job duties. Position requires travel throughout the assigned service area. Must be able to meet the physical requirements necessary to perform the essentialfunctions of the position.