Letter Processor

Company Description

Westgate Resorts is the largest privately held timeshare company in the world, with 60+ resorts in top destinations like Orlando, Las Vegas, Gatlinburg, Park City, and Myrtle Beach. Recognized by U.S. News & World Report as one of the Best Companies to Work For, we’re committed to creating a supportive, rewarding workplace where our 9,000 Team Members can grow and thrive. Since 1982, we’ve delivered unforgettable vacations through exceptional service, innovation, and community engagement. With the recent addition of VI Resorts by Westgate, our footprint now includes the Pacific Northwest, Hawaii, Canada, and Mexico. Join us and be part of a team that values passion, integrity, and excellence, where your work helps create memories that last a lifetime.

Job Description

Westgate Resorts is seeking a detail-oriented Letter Processor to join our team in Ocoee, Florida. In this administrative support role, you will be responsible for preparing, processing, and distributing outgoing correspondence to timeshare owners, guests, and team members. This position plays a critical role in supporting document management, mail processing, imaging, scanning, and print production operations while ensuring accuracy and timely delivery of communications. The ideal candidate is highly organized, thrives in a fast-paced, high-volume environment, and can effectively manage time-sensitive deadlines while maintaining exceptional attention to detail. What You Will Do:

• Generate and utilize system queries to determine daily, weekly, and monthly mailing requirements.
• Prepare, print, process, and distribute outgoing correspondence, including physical mail and email communications.
• Operate and support document imaging systems, including document preparation, scanning, indexing, and quality verification.
• Assist the Ocoee Copy Center with print production, fulfillment, packaging, and shipment of print requests.
• Process Customer Service Department (CSD) requests in accordance with departmental policies, procedures, and service standards.
• Maintain accurate records and ensure all documents are processed efficiently and securely.
• Collaborate with internal departments to support business operations and customer communication needs.
• Perform additional administrative and operational duties as assigned by management.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. What You Will Bring:

• Previous experience in mail processing, document management, records management, administrative support, mailroom operations, print services, scanning, or office services preferred.
• Strong attention to detail with a commitment to accuracy and quality.
• Ability to work independently as well as collaboratively within a team environment.
• Demonstrated ability to prioritize tasks and meet multiple deadlines in a fast-paced, high-volume setting.
• Strong organizational, time management, and problem-solving skills.
• Comfortable utilizing computer systems, document imaging software, and office equipment.
• Excellent communication and customer service skills.
• Ability to handle confidential information with professionalism and discretion.

Additional Information

Why Westgate?

• Comprehensive Health Benefits – Medical, Dental, and Vision Coverage
• Paid Time Off – Vacation, Sick, and Personal Time to Recharge
• Paid Holidays
• 401(k) with Generous Company Match to Support Your Future
• Daily Pay – Access Your Earnings When You Need Them
• Family-Focused Benefits – Pregnancy, Parental Leave, and Adoption Assistance
• Wellness Programs to Support Your Well-Being
• Flexible Spending Accounts (FSA)
• Tuition Assistance to Help You Grow Your Career
• Military Leave
• Employee Assistance Program (EAP) – Support When You Need It Most
• Life, Disability, Accident, Critical Illness, and Hospital Insurance
• Pet Insurance for Your Furry Family Members
• Loyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More
• Low-Cost Gym Membership
• David A. Siegel Legacy Scholarship – One scholarship of up to $40,000 is awarded each year to one eligible dependent of a current Team Member.
• Career Growth and Advancement Opportunities
• Community Involvement – Give Back and Make an Impact

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [email protected] with the job title and the location of the position for which you are applying. This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.