Consumer Loan Servicing Representative

Job Duties

The Consumer Loan Servicing Representative performs a variety of support duties including assisting members and employees with questions regarding lending products and services by phone, messages, chats, and email. Weekly schedule includes a monthly Saturday rotation.

Work Type: Full-time, on-site at our Administrative office in St. Paul, MN

Major Duties and Responsibilities

Answers incoming phone calls and chats about servicing current consumer loans

Assists members by taking payments over the phone through SWBC

Assists members with payment options, set up and changes

Completes requests for payment reversals/recasts

Completes skips and due date change requests

Collects and reviews proof of insurance for auto loans

Assists members with CPI placement and waivers requests

Provides pay-offs for members and third parties

Completes Letters of Guarantee requests for insurance companies

Gathers loan information and files Gap and CUNA claims

Assists members with questions on loan products, promotions, and offers

Completes Q2 digital banking messages

Performs other duties as assigned to support effective department operations

Other Duties

Comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control

Exhibit Blaze’s Core Value’s: Better Lives, Thoughtfully Compassionate, Minnesota’s Best, and Give Back

Regular and predictable attendance

Perform other duties as requested

Minimum Education Required

Minimum High School degree or equivalent

Minimum Experience Required

Requirements

Experience/Education/Certifications/Licenses

Minimum High School degree or equivalent

Minimum 1-year financial institution experience

Customer Service experience preferred

Demonstrated Knowledge

Strong verbal and written communication skills

Computer skills including Microsoft products

Knowledge of DNA core financial platforms desired

Ability to work in a fast-paced environment and manage multiple tasks

Shift

First (Day)

Number of Openings

1

Veterans Encouraged to Apply

Yes

Compensation

$22.53 - $27.00 / Hourly

Additional Compensation

Quarterly Team Bonus

Postal Code

55103

Job Type

Full Time

Place of Work

On-site

Requisition ID

26-197

Job Benefits

Low-cost medical (as low as $20 a paycheck), dental insurance, vision insurance, quarterly bonuses, generous vacation and sick time hours, paid leave options, up to 6% 401k contribution, and tuition reimbursement.