Insurance Professional

Insurance Help Desk Professional Remote | Full-Time and Part-Time Opportunities Position Overview The Insurance Help Desk Professional helps individuals and families understand their insurance, identify potential coverage gaps and make informed decisions. Responsibilities include conducting telephone interviews, preparing written Insurance RxT assessments, answering insurance questions, and assisting with applications, quotes, and policy purchases. Principal Duties and Responsibilities Conduct client interviews: Gather information about clients' insurance coverage, household needs, financial priorities, and concerns. Prepare written Insurance RxT assessments: Summarize current coverage, identify potential gaps or concerns, explain relevant insurance terms, and provide recommended next steps in clear, understandable language. Provide insurance education: Help clients understand premiums, deductibles, coverage limits, exclusions, and policy responsibilities. Answer client questions: Explain the purposes, features, and details of available insurance products. Assist with insurance options: Identify and explain products appropriate to clients' needs, within the scope of the employee's insurance licenses and employer authorization. Review applications: Check applications for completeness and accuracy and obtain missing information. Prepare and present quotes: Explain available coverage options, costs, and payment arrangements. Complete sales transactions: Assist clients with required documentation and policy purchases. Provide ongoing service: Support clients with policy questions, changes, renewals, and claims reporting. Maintain accurate records: Document client conversations, Insurance RxT assessments, recommendations, and follow-up activities. Protect client information: Follow employer procedures for confidentiality, secure recordkeeping, and handling personal information. Qualifications At least 18 years of age. Ability to read, write, and communicate clearly in English. Ability to operate a computer and learn insurance quoting systems, customer service platforms, and other workplace software. Strong listening, customer service, organization, and written communication skills. Ability to work independently and follow established procedures. Must hold, or be willing to obtain, both: o Property and Casualty insurance license. o Life, Accident, and Health insurance license. Required licenses must be obtained before performing duties that require them. Work-from-Home Requirements A quiet, dedicated workspace with minimal distractions and sufficient privacy for confidential client conversations. A computer and appropriate office equipment, including a desk, chair, adequate lighting, and headset. Reliable broadband internet service that meets the employer's technical requirements for calls and insurance systems. A wired Ethernet connection is required; Wi-Fi and satellite connections are not acceptable. Ability to maintain a dependable work schedule and participate in remote training and team meetings. An Equal Opportunity Employer