Partner Operations Manager, Prime Video, Partner Operations Management

Description

How often have you had an opportunity to be at ground zero of a disruptive, fast-growing, and evolutionary global Amazon service? How frequently do you get to start from the foundation and solve customer needs at a global scale in a fast-growing entertainment streaming industry? At Prime Video, we are pioneering a new generation of digital supply chain at a remarkable speed to accelerate our market position and global reach. If this sounds interesting, come build the future of streaming entertainment with us!

Prime Video is a premium streaming service that offers customers a vast collection of TV shows and movies - all with the ease of finding what they love to watch in one place. We offer customers thousands of popular movies and TV shows from Originals and Exclusive content to exciting live sports events. We also offer our members the opportunity to subscribe to add-on channels which they can cancel at anytime and to rent or buy new release movies and TV box sets on the Prime Video Store. Prime Video is a fast-paced, growth business - available in over 240 countries and territories worldwide. The team works in a dynamic and global environment where innovating on behalf of our customers is at the heart of everything we do.

We are searching for a Partner Operations Manager who can hold a leadership position in building strategic partnership with world-renowned studios, oversee global content publication, be passionate about processes and innovation, and navigate in a complex environment with both business and technical aspects. This role demands a high capacity to Learn and Be Curious, Invent and Simplify, Bias for Action, and Deliver Results as we need to be continually adapting to the fast-moving environment and push to drive efficiency and simplification for global customers.

In this role, you will have the opportunity to work with various stakeholders, including global cross-functional teams within Amazon, external executive teams, and technical teams from both sides. The successful candidate will need to be entrepreneurial, wear many hats and work in a fast-paced, dynamic, and highly collaborative environment. If this sounds intriguing, please consider this role on the Prime Video Partner Operations Team.

Key job responsibilities

Own partner performance metrics, hold partners accountable to Amazon delivery specifications, and continue to raise the bar on partner performance

Build strategic partner relationships with partner executive teams, consistently leaving it better than you found it

Contribute to defining product value propositions, advantages, and limitations

Be engaged in product development with our product managers and our engineering teams, ensuring operator use cases are correctly represented

Driving operational efficiency by continually refining operational processes and influencing product/engineering teams to enable automation

A day in the life

Drive innovation in delivery capabilities and product adoption by influencing and partnering with engineering, product, and tech teams

Drive partner adoption of the digital supply chain road map, gain alignment across multiple key stakeholders, and execute on goals

Design workflow strategies for accelerated content delivery in multiple languages and formats, while simplifying and eliminating redundant practices

Streamline business and technology solutions that strengthen our partnerships while advancing our services

Work effectively in a team environment and cross-functionally with Prime Video Catalog technology teams, engineers, Business Teams, Analytics, and Product

About the team

Our mission is to make Prime Video the streaming provider of choice for customers and content providers. We aim to create a friction-free self-service delivery experience that meets the needs of all studio partners regardless of size, budget, location, language, or technical capability. By doing so, we remove distribution limitations and level the playing field across studios, so every title is available to every customer worldwide and the best content wins.

Basic Qualifications

• Bachelor's degree, or experience in a relevant field

• Experience with end-to-end ownership of major project deliverables

• Can communicate effectively with all levels of the organization

• Experience leading cross-functional teams to deliver products and projects on tight deadlines

• Experience developing and driving projects with tight schedules and multiple dependencies

• Experience handling ambiguous or undefined challenges through strong problem solving abilities

• Experience managing, analyzing and communicating results to senior management

• 4+ years of Global Supply Chain, Manufacturing, Production/Procurement, Distribution, Logistics or related environment/operations experience

Preferred Qualifications

• Experience leading cross-functional teams to deliver products and online services on tight deadlines

• Experience using customer insights and data to deeply understand target customers and dive deep

• Experience using strong customer service, communication, and interpersonal skills, or experience that includes strong analytical skills, attention to detail, and effective communication abilities

• Experience communicating results to senior leadership, or experience in building financial and operational reports/data sets that inform business decision-making

• Experience in commercial tasks or environments, or experience communicating with a wide range of stakeholders, including colleagues and leadership

• Can work proactively and independently, meet deadlines, and deliver on projects and tasks

• Master's degree

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

USA, CA, Culver City - 80,300.00 - 140,500.00 USD annually

USA, WA, SEATTLE - 82,700.00 - 140,500.00 USD annually