Senior Engineer, Workforce Productivity

Description Presidio, Where Teamwork and Innovation Shape the Future At Presidio, we're at the forefront of a global technology revolution, transforming industries through cutting-edge digital solutions and next-generation AI. We empower businesses - and their internal customers - to achieve more through innovation, automation, and intelligent insights. The Role As a Senior Engineer, Workforce Productivity, you will design, implement, optimize, and support modern workplace solutions that deliver secure, productive, and seamless end-user experiences for Presidio's enterprise clients. You will serve as a technical leader and trusted advisor, working across Microsoft 365, Entra ID (Azure AD), endpoint management, collaboration tools (with deep focus on SharePoint architecture), identity/access management, Microsoft Copilot, and hybrid/on-premises environments. This role combines deep technical expertise with client-facing consulting, mentoring of junior engineers, and a focus on operational excellence.Responsibilities Include: The Role As a Senior Engineer, Workforce Productivity, you will design, implement, optimize, and support modern workplace solutions that deliver secure, productive, and seamless end-user experiences for Presidio's enterprise clients. You will serve as a technical leader and trusted advisor, working across Microsoft 365, Entra ID (Azure AD), endpoint management, collaboration tools (with deep focus on SharePoint architecture), identity/access management, Microsoft Copilot, and hybrid/on-premises environments. This role combines deep technical expertise with client-facing consulting, mentoring of junior engineers, and a focus on operational excellence.You will help clients modernize their digital workspaces, emphasizing security, user experience, AI-powered productivity via Microsoft Copilot, robust SharePoint information architecture, automation, and compliance while driving billable delivery and practice growth.Key ResponsibilitiesStrategy & Planning * Lead the design and implementation of digital workspace architectures, including Microsoft 365, Entra ID, endpoint management (Intune/Autopilot), modern SharePoint architecture (hubs, sites, information architecture, metadata, and governance), collaboration tools, and hybrid identity solutions. * Design and enable Microsoft Copilot for Microsoft 365 experiences, including readiness assessments, licensing, prompts/governance, and integration with SharePoint, Teams, and other M365 workloads to drive AI-powered productivity. * Develop and maintain standards, policies, and best practices for deployment, configuration, security baselines, troubleshooting, and SharePoint information architecture of workspace technologies. * Collaborate with architects, sales teams, and clients to define roadmaps that align technology with business outcomes (e.g., hybrid work enablement, security posture improvement, cost optimization, and AI adoption via Copilot).Acquisition & Deployment * Plan, deploy, and migrate complex digital workspace solutions (cloud, hybrid, on-premises), with emphasis on SharePoint architecture modernization and Microsoft Copilot * Evaluate and integrate tools for EUC, VDI (e.g., Citrix, VMware Horizon where applicable), device management, security, and AI capabilities. * Perform assessments, proof-of-concepts, and implementations while following client change management and documentation standards.Operational Management & Support * Ensure high availability, performance, and security of client digital workspaces; own advanced troubleshooting and root-cause analysis for complex incidents involving SharePoint, Copilot, and related services. * Drive automation (PowerShell, Microsoft Graph, scripting) and continual service improvement, including Copilot usage optimization and SharePoint governance. * Monitor service health, produce reports/metrics (compliance, patch posture, adopti