Food Resources Coordinator

CORE RESPONSIBILITIES Food Distribution Center Operations Assist with daily operation, organization, cleanliness, and efficient flow of the food distribution center and warehouse. Receive, unload, and organize donated and purchased food; prepare food orders and distributions for pantries, programs, partner agencies, and approved recipients. Rotate inventory based on expiration/best-by dates and food safety requirements; assist with weekly and periodic full warehouse inventories. Report damaged, spoiled, unsafe, or questionable food products to the Food Resources Manager. Food Drives and Community Collection Support agency food drives and community food collection activities and maintain relationships with community groups, businesses, schools, faith-based organizations, and other participating partners. Provide partners with instructions, collection materials, and resources; coordinate placement, monitoring, collection, and servicing of community food collection bins. Maintain records of food drives, collection bins, donations, and participating organizations; assist with quarterly, special, and community food collection events. Inventory, Records, and Data Accurately record incoming and outgoing food, donations, and distributions using established forms, logs, databases, and tracking systems. Maintain current inventory records; follow procedures for weighing, counting, and documenting food products. Assist with collecting information used to evaluate food distribution activities and program effectiveness and ensure required documentation is accurate, complete, timely, and maintained according to agency procedures. Food and Warehouse Safety Follow food safety, sanitation, storage, handling, and agency safety procedures; monitor food condition, packaging, and dates and promptly report concerns. Maintain clean, safe work areas and use proper lifting, carrying, storage, and material-handling practices. Report safety hazards, equipment problems, pest concerns, or other warehouse issues to the Food Resources Manager. CUSTOMER, COMMUNITY, AND TEAM SERVICE Assist shoppers and community members in locating food and understanding available products; provide courteous, respectful, and responsive service. Answer routine questions and refer issues requiring supervisory attention to the Food Resources Manager. Maintain positive relationships with volunteers, donors, community organizations, partner agencies, and staff and support an inclusive, welcoming environment. Communicate effectively regarding inventory, donations, food safety, partnerships, and operational issues; work cooperatively with staff and volunteers. Attend required meetings and trainings as assigned, and perform other related duties as assigned, including administration of central agency databases in CSG Identity. REQUIRED QUALIFICATIONS Age & Education: At least 18 years of age and high school diploma or GED. License: Valid Massachusetts driver's license and ability to drive agency vehicles, if required. Communication & Reliability: Ability to communicate effectively in English; follow written/verbal instructions, established procedures, and food safety requirements; maintain dependable attendance and punctuality. Interpersonal Skills: Ability to work professionally and respectfully with individuals from diverse backgrounds, including community members, donors, volunteers, and partner organizations. Commitment: Interest in addressing food insecurity and supporting community-based hunger relief efforts. Certifications & Abilities: ServeSafe certification or ability to obtain certification; sufficient physical ability to stand, walk, bend, stoop, reach, push, pull, and lift materials in a warehouse environment; sufficient vision ability to read print and digital materials.