Partnership Success Manager
Remote · location unlistedJobPosted 1y agoStill listed 2 days ago
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Job overview
Papaya Global is seeking a Partner Success Manager for its Finance team to manage relationships with in-country partners and support partner performance. The role coordinates onboarding and transitions, oversees commercial alignment, maintains partner data and knowledge resources, and uses Salesforce and AI-enabled tools to analyze performance and improve workflows. Prior experience in the workforce or payroll industry is a must; payroll or HR tech experience is a big advantage.
Skills & qualifications
Skills
Qualifications
Full job description
Description Papaya Global is a rapidly growing, award-winning B2B tech unicorn with a mission to revolutionize the payroll and payments industry. With over $400M raised from top-tier investors, our innovative technology provides a comprehensive solution for managing global workforces, from hiring and onboarding to managing and paying employees in over 160 countries. We are looking for a Partner Success Manager to join our Finance team at Papaya Global. Prior experience working in the workforce or payroll industry is a must.
Key Responsibilities:
Partner Relationship & Account Management
- Act as the main point of contact for Papaya’s partners (In-Country Team - ICTs)
- Build strong, long-lasting relationships through regular meetings, reviews, and strategic planning
- Drive partner engagement, satisfaction, and performance
- Manage escalations with a proactive and solutions-oriented approach
- Ensure partner alignment with business goals, SLAs, and performance standards
Project & Operational Excellence
- Lead and coordinate strategic client cycles, onboarding, and transition plans
- Monitor and support high-risk clients and complex implementations
- Optimize communication flows and operational processes between partners and internal teams (Finance, Legal, Service Delivery, Account Management, etc.)
Commercial & Strategic Oversight
- Oversee commercial aspects including service scope documentation and pricing alignment
- Contribute to strategic growth by identifying opportunities to expand and strengthen the partner network
Data & Knowledge Management
- Maintain accurate partner data in Salesforce, leveraging AI-enabled tools to generate reports, insights, and performance analysis.
- Develop and maintain a centralized knowledge base to reduce dependency on ICTs and internal teams
- Promote knowledge sharing and process consistency across regions and projects
Performance & Process Optimization
- Evaluate partner performance regularly, leveraging data and AI-driven insights to identify trends, risks, and continuous improvement opportunities.
- Establish and maintain clear operational guidelines and best practices
- Actively manage workflows, SLAs, and service delivery standards
Requirements
- 5 years’ experience in partner success, account management, or operations in a global environment
- Exceptional interpersonal and communication skills
- Strong analytical and problem-solving abilities
- Experience with Salesforce and AI-enabled tools used for partner management, operational analysis, reporting, and workflow optimization.
- Comfortable managing multiple projects and priorities
- Fluent in English; additional languages are a plus
- Background in payroll, HR tech is a big advantage
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