Senior .NET Production Support Lead

Senior .NET Production Support Lead

About the role

As a Senior .NET Production Support Lead , you will make an impact by ensuring the stability, performance, and availability of critical business applications and production systems. You will be a valued member of the Application Support team and work collaboratively with development, infrastructure, database, network, and business stakeholders to deliver reliable operational excellence.

In this role, you will:

• Monitor application health, overnight batch processing, system performance, queue depths, and production alerts to ensure critical business services meet defined SLAs.

• Lead the resolution of high-priority P1/P2 incidents, coordinate cross-functional teams, drive bridge calls, and provide timely stakeholder communications through service restoration.

• Manage and prioritize incident and service request queues within ServiceNow or Jira, ensuring appropriate assignment, escalation, and resolution of complex production issues.

• Perform hands-on troubleshooting using application logs, thread dumps, heap dumps, and database analysis to identify and resolve production defects and performance bottlenecks.

• Investigate and address data-related issues through SQL analysis, data corrections, transaction reprocessing, configuration updates, and application recovery activities.

Work model (Hybrid)

Based on this role's business requirements, this is a Hybrid position requiring attendance at the client location in Tower Square, Hartford, Connecticut .

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

What you need to have to be considered

• At least 8 years of experience supporting enterprise .NET applications in a production support or application support environment.

• Deep knowledge of Microsoft SQL Server, including query tuning, execution plan analysis, indexing strategies, stored procedures, deadlock analysis, and performance optimization.

• Experience investigating application, database, and infrastructure issues using monitoring tools such as Dynatrace.

• Proven expertise in incident management, problem management, and change management within ITIL-driven environments.

• Strong analytical and troubleshooting skills, with the ability to diagnose complex technical issues and implement effective resolutions.

• Experience working with ServiceNow, Jira, or similar ticketing and workflow management platforms.

• Ability to communicate technical issues effectively to both technical and non-technical stakeholders during critical incidents.

• Demonstrated leadership experience coordinating multiple teams and mentoring junior support engineers.

These will help you stand out

• Experience supporting high-volume, customer-facing financial services or insurance applications.

• Knowledge of application performance monitoring, observability, and production support best practices.

• Experience with batch processing environments and enterprise integration systems.

• Familiarity with automation, operational efficiency initiatives, and proactive monitoring strategies.

• Strong stakeholder management skills and proven ability to lead under pressure in mission-critical environments.

Benefits:

Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance.

• Paid holidays plus Paid Time Off.

• 401(k) plan and contributions.

• Long-term/Short-term Disability.

• Paid Parental Leave.

• Employee Stock Purchase Plan.

Compensation

The annual salary for this position ranges from $70,000 to $117,000 , depending on experience and qualifications. This role is also eligible for Cognizant’s discretionary annual incentive program, subject to performance and applicable plan terms.

We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.

Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.