Vice President, Operations (106003)

Experience Required

10 - 20 years

Minimum Education Required

Bachelor's Degree

Compensation

$7.25 / hourly

Hours Per Week

40

Number Of Positions

1

Work Schedule and Shift Requirements

First (Day)

Job Description

Company Description

We help job seekers and career changers prepare for and advance in careers with a focus on sustainable, high-growth, high-demand industries. Our committed and well-trained workforce professionals deliver comprehensive workforce solutions at integrated career centers, sector-focused centers and community, and partner sites.

Job Description

Vice president of operations is an experienced operations executive who has generated significant impact through the strategic and tactical direction. This position will direct and develop director-level department heads in achieving strategic objectives while maintaining and developing our HEART driven culture. Specifically, this position:

Manages successful implementation of workforce services contracts assuring all contractual commitments are met or exceeded

Builds relationships with team members so operational goals are understood

Ensures staff have the tools and resources to align behavior to organizational outcomes with the goal of exceeding customer expectations;

Must ensure compliance with federal, state, and local laws as well as Workforce Services policies and procedures

Responsible for maximization of project funding streams and operating within funding guidelines

Establishes and maintains positive working relationships with the funding source to optimize funding, customer satisfaction and community relations

Strategically participates in organizational growth by partnering with other leaders to identify target areas

Assures that all staff are trained and meet performance standards as outlined by the contract - Reports directly to the President of Workforce Services

Oversee all aspects of workforce services contract agreements

Drive operational excellence in performance, customer relations, financial management and human resources

Develop, coach and supervise Regional and Project Directors

Analyze, evaluate and implement processes to improve operational outcomes

Build, maintain and enhance excellent funder relationships and respond to local priorities - Develop and maintain linkages to community resources to further program goals and enhance the success of job-seeking and employer customers

Customer Satisfaction/ Develop and maintain a strong working relationship with the funding source

Provide directs with training and development opportunities. Managing multiple business development initiatives and growth opportunities while simultaneously demonstrating a focus on follow-up, customer satisfaction and accountability

Maintaining relationships with clients by providing support, information and guidance, and researching and recommending service solutions

Maintains current data on market area, competitors, and marketing strategies - Participates in strategic planning and the analysis for acquiring new business in conjunction with the Workforce Services business plan.

Participates in national, regional, and local programs as requested to promote professional growth and understanding of Workforce Services

Participates in the quality and performance improvement process of all Workforce Services programs

Promotes positive public relations with potential customers, as well as, business and community partners

Position often requires heavy and extensive travel as based on business needs up to 75% of time

Other duties as assigned

Qualifications

Bachelor's Degree in Business, Marketing, Communication, or related area required - Master's Degree preferred

Ten years' experience in building new and existing business using consultative skills and value proposition methodology

A deep and broad professional network that aligns to our target client base

Demonstrated track record in building new book of business, client relationship management, and evidence of closing deals and growing business

Proven sales performance with a record of achievement and exceeding growth expectations

Ability to communicate at all levels of the client organization

Established performer with at least ten years of new client development and a minimum of five years of leadership experience with client delivery and client management, ideally some of which was within an organization that provides career services

An expert in planning and change management

Knowledgeable in both the theoretical and practical aspects of sales and business development - Ability build customer relationships and persuade clients to accept our services - Strong business acumen and attention to detail

Proactive - anticipates and plans for problems before they arise

Service Excellence -- responsive, informs clients of process, pleasant to work with, educates and provides timely, accurate information

Organized-- manages time effectively, keeps tasks appropriately prioritized

Flexible -- ability to change directions as needed for the good of the department or organization

Critical Thinking -- ability to think through issues and identify appropriate options

Work Ethics -- motivated, diligent, industrious and persistent in the workplace, stays on tasks to completion, works at a fast pace to ensure optimal efficiency

Judgment -- exercises discretion and due diligence when making decisions and recommendations

Quality -- is able to perform work in a neat, efficient, well-coordinated, well communicated manner with a high degree of accuracy and professionalism

Presentation -- can speak in front of people to deliver necessary material or messaging

Ability to influence professionals of senior management level

Solid sense of confidentiality and discretion

Ability to design and apply change management and organizational development strategies and influences and assists organizational change initiatives in support of business strategies

Ability to work with remote teams with units in multiple locations

Ability to handle multiple priorities

Substantial business acumen in fast moving environment

Ability to develop clear, actionable steps in support of an overall business strategy

Interpersonal -- can build effective, strong working relationships with current customers, new clients, colleagues, andmanagement through trust, communication, and credibility

Team -- ability to work with others, serve others, help others, lead others, take directions from others in the interest of moving processes and programs forward to the desired outcome

Emotional Intelligence -- ability to not take issues personal, see the big picture in emotionally charged situations and respond in a mature, professional, composed manner

Self-Awareness -- ability to reflect, understand limitations, and seek appropriate assistance and guidance

Ability to effectively negotiate and diplomatically manage conflict

Strong experience in internal and external stakeholder engagement and communications, both written and verbal

Ability to motivate and keep teams working effectively together

Self-starter to implement and enforce process

A dynamic leader with strong managerial and motivational skills

Additional Information

All your information will be kept confidential according to EEO guidelines.

Equus Workforce Solutions is a leading provider of workforce development services in North America. With a dedicated and passionate team, Equus puts the industry's best practices to work by focusing on the development, design, and delivery of demand-driven workforce solutions.

When you join Equus, you can expect extensive learning opportunities and networking programs. But most of all you can expect to make a lasting impact on the lives of others.

APM, including Equus Workforce Solutions, Ross Innovative Employment Solutions, Dynamic Workforce Solutions, DESI, AGELIC, and Grant Associates, is committed to providing equal employment opportunities to all applicants and employees. Qualified applicants will receive consideration for employment without regard to r ace, color, r eligion, s ex, s exual orientation, gender identity, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law.

APM is committed to providing reasonable accommodations to qualified individuals with disabilities throughout the application and hiring process. If you require a reasonable accommodation during the application, interview, or selection process, please contact [email protected].

Equus is an Equal Opportunity Employer.

Equus and its affiliated companies provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to r ace, color, r eligion, age, s ex, national origin, disability status, genetics, protected veteran status, s exual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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Job Type

Full time

Benefits Offered

Not specified

Veteran Preference

No

Place of Work

On-site

Requisition ID

REF5993A