Regular Collections Clerk I
Thomasville, NCFull-timePosted 1w agoStill listed 4 days ago
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At a glance
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Job overview
The Collections Clerk I resolves issues preventing customer payments and coordinates collection of funds. The role manages assigned past-due accounts, communicates with customers to resolve invoice disputes, coordinates corrections with internal departments, and processes credit card payments. A high school diploma or equivalent is required. Prior collections experience and strong typing speed are preferred.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
At Old Dominion, we don't just move freight—we help businesses keep their promises. As one of the nation's leading LTL carriers, we've earned our reputation by putting people first, delivering premium service, and staying true to the values that have guided us for more than 90 years. Our PROMISES values shape how we work, our family culture shapes how we treat one another, and our commitment to being the Best in the Game drives everything we do. If you're looking for more than just a job, you'll find a career built on trust, teamwork, and opportunity at OD.
Resolve issues preventing payment from customers, customers’ logistic agent, pay agent, broker or freight forwarders and coordinates the collection of funds.
Primary Responsibilities
- Manage a pre-determined queue of accounts
- Strive to properly communicate regularly and timely with assigned accounts
- Oversee a large amount of past-due accounts, ranging in size of balance due
- Provide excellent customer-service to all accounts
- Make electronic notes of all actions taken on the account
- Communicate with customers via the telephone or email to resolve disputes on accounts experiencing past due invoices
- Follow up with Audit to insure any found errors have been corrected in a timely manner
- Review check application and refunds for correct cash application
- Follow up with Revenue Control to insure cash application correction was completed
- Communicate special customer needs to other departments and follow up on completion of tasks
- Prepare spreadsheets or other customized documents for customers to facilitate collection of funds
- Send aging, documents, invoice recaps and other related information to customers
- Coordinate collection efforts with NAE after all disputes and errors have been resolved
- Review statements and daily shipment status reports for accuracy
- Recommend credit removal for nonpayment or slow payment
- Process credit card payments
Job Qualifications Education:
- High school diploma or equivalent
Experience:
- Prior collections experience preferred
- Excellent verbal and written communication skills
- Proficient with Microsoft Office, especially Excel
- Proficient with 10 key skill
- Strong typing skills, 50 wpm preferred
- Strong interpersonal and telephone skills
Working Days: Monday,Tuesday,Wednesday,Thursday,Friday, Working Shift: Morning Work days/shifts may change based on scheduling and business needs and are provided as guidelines at the time of posting.
Join the OD Family Today!
As a Full Time member of our Family, you and your family are eligible to receive:
- Great Health Benefits including a Zero premium medical plan for employee only coverage
- Vision & Dental
- Short Term & Long Term Disability
- Flex Spending Accounts
- 401k Retirement plan with company match and additional company annual discretionary match opportunity
- Life Insurance
- Wellness Program
- Tuition Reimbursement for Drivers and Technicians
- Training and growth opportunities to build a career
- We prioritize our OD family of employees
- Ability to advance through our promote from within philosophy
- National Career Opportunities Available at our 260+ service centers
Old Dominion Freight Line, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, and/or gender expression, sexual orientation, age, disability, pregnancy, genetic information, military status, Vietnam Era and/or veteran status, or any other characteristic protected by applicable law(s).
If you have questions regarding this posting or require assistance with the application process, please click here for contact information.
How this job compares
Set against the 752 open Accounts Receivable jobs on Olive Jobs, counted November 4, 2026.
- Pay
- This postingNot listed
- US median$69–98K/yr190 salary ranges
- US median$21–26/hr185 hourly ranges
- Openings
- Olive Jobs lists 13 open Accounts Receivable jobs in North Carolina and 752 across the US. 7% of them nationwide are listed as remote or flexible.
- Hiring the most across the US
- Robert Half Accountemps65 open
- Baylor Scott & White Health54 open
- Cardinal Health54 open
- Experience
- Accounts Receivable postings that state a minimum ask for 2 years of experience at the median; the middle half ask for 2 to 4 years (515 postings).
- Education
- This posting asks for a high school diploma; 286 of the 752 open Accounts Receivable jobs (38%) ask for a high school diploma or higher.
Counted across the open, public US postings on Olive Jobs on November 4, 2026. Pay medians are the middle values of the low ends and of the high ends of postings that list both ends of a range in the same cadence (a yearly salary or an hourly rate); a range's midpoint is halfway between its ends. Pay and experience figures resting on fewer than 20 postings are left out.
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