Customer Success Specialist
PROVO, UTFull-time$21–22/hrSeen 3 days agoSeen in employer's feed 3 days ago
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At a glance
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Job overview
Trex Fencing FDS is seeking a Client Services Representative to support consumer and business customers and the outside sales team. The role responds to product inquiries, builds quotes, processes orders, follows up on leads, and schedules sales appointments. It is an on-site, full-time position in Provo, Utah, with a stated pay range of $21–$22 per hour.
Skills & qualifications
Skills
Qualifications
Full job description
About Us Trex Fencing FDS is the development and distribution partner for Trex---the world's leading outdoor living materials manufacturer---for its fencing line. We are a rapidly growing, entrepreneurial company looking for talented and committed individuals who enjoy customer service, inside sales, and supporting customer success. Position Overview We are seeking a Client Services Representative to work directly with consumer and business customers by responding to product inquiries, building quotes, processing orders, and supporting our outside sales team. This role also requires booking warm leads and scheduling appointments for the sales team, so comfort with light outbound communication is essential. This position is on-site in Provo, Utah. Remote work is not available. Job Type: Full-time 8 AM-5 PM Monday through Friday, located in Provo, Utah. Pay range: $21-$22 per hour DOE What You'll Do - Interact with a variety of customers, including fence contractors, distributors, homeowners/DIYers, home builders, and retail partners (e.g., Home Depot, Lowe's). - Respond to customer inquiries via phone and email to provide product information, build quotes, process orders, and support sales activity. - Review project plans and specifications (training provided) to generate accurate pricing for fence projects. - Complete proactive follow-up on customer requests and outstanding quotes. - Book warm leads and schedule appointments for the sales team based on inbound interest, quote requests, and follow-up activity. - Maintain and develop strong relationships with accounts through consistent communication. - Investigate product claims and provide resolutions in accordance with company policy. - Support business development activities through email, text, social media outreach, and outbound phone calls when needed. - Enter and track customer interactions through our CRM system accurately and consistently. - Provide administrative and customer support to assigned field reps. ### Requirements What You'll Bring - Some college coursework or equivalent relevant experience. - 1+ year of experience in customer service, account management, or inside sales. - Strong written and verbal communication skills --- most of your day will be spent speaking with or emailing customers. - Comfort making outbound calls to warm leads and booking appointments for the sales team. - Proficiency with Microsoft Office and familiarity with CRM systems (preferred). - High attention to detail, strong organization skills, and a customer-focused mindset. Education: - High School Diploma Technical: - Customer Service: 1 year (Preferred) - Microsoft Office: 2 years (Preferred) - CRM Systems: 6 months (Preferred)
How this job compares
Set against the 4,247 open Customer Success jobs on Olive Jobs, counted November 3, 2026.
- Pay
- This posting$21–22/hr
- US median$29–34/hr214 hourly ranges
This range's midpoint, $21.50/hr, is 28% below the US median midpoint ($30/hr) — in the lowest quarter of Customer Success hourly ranges across the US.
- Openings
- Olive Jobs lists 64 open Customer Success jobs in Utah and 4,247 across the US. 16% of them nationwide are listed as remote or flexible.
- Experience
- This posting asks for at least 1 year of experience — less than three in four Customer Success postings that state a minimum ask for (median 5 years, across 3,241 postings).
- Education
- 685 of the 4,247 open Customer Success jobs (16%) ask for a bachelor's degree or higher.
Counted across the open, public US postings on Olive Jobs on November 3, 2026. Pay medians are the middle values of the low ends and of the high ends of postings that list both ends of a range in the same cadence (a yearly salary or an hourly rate); a range's midpoint is halfway between its ends. Pay and experience figures resting on fewer than 20 postings are left out.
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