Loan Documentation Quality Specialist

Utica, New York

Oneida, New York

Williamsville, NY

Norwich, New York

Full time

JR5054

Pay Range: $33.87 - $45.16

The Loan Documentation Quality Specialist is responsible for overseeing the quality, accuracy, completeness, and compliance of loan documentation throughout the commercial loan closing process. Conducts the pre-review of attorney-prepared commercial loan documentation to ensure accuracy, completeness, and compliance with approved credit terms, Bank policy, system capabilities, and regulatory requirements, while effectively managing operational and legal risk. This role serves as the primary liaison with external attorneys, internal general counsel and Commercial & Credit Administration teams to resolve documentation discrepancies, review corrected documents, and ensure all requirements are satisfied prior to loan closing.

Prepares and analyzes reports, monitors compliance with internal standards and regulatory expectations, and partners with internal stakeholders to support efficient loan closings, maintain quality standards, identify recurring issues, influence best practices and maintain consistency.

Activities directly impact customer accounts, bank reporting, and risk mitigation. Responsible for managing bank approved attorneys and the development and maintenance of standardized legal language for approved external counsel. Lead development and testing enhancements and upgrades to documentation and origination systems providing guidance to all levels of employees.

Education and Experience:

• Bachelor’s degree in a Business-related field, or equivalent combination of education and experience required.

• Minimum 5 years of experience in Commercial Loan Documentation, Commercial Loan Administration, Loan Processing, Quality Control, or related commercial lending environment preferred.

• Legal or Paralegal experience preferred.

Skills and Abilities:

• Credit experience, with Credit Policy knowledge desirable.

• Strong knowledge of commercial lending policies, procedures, and regulatory requirements.

• Proven ability to review and interpret complex commercial loan documentation with a high degree of accuracy.

• Excellent analytical, problem-solving, and risk assessment skills.

• Strong verbal and written communication skills, including the ability to effectively interact with attorneys and internal business partners.

• Exceptional attention to detail and quality control focus.

• Strong organizational and time management skills with the ability to manage multiple priorities in a fast-paced environment.

• Proficiency in Microsoft Office applications, including Word and Excel.

• Experience with LaserPro, nCino, Nautilus, FiServ, or similar commercial lending and documentation systems preferred. Knowledge of UCC and Mortgage filing and satisfaction requirements

Unique Job Requirements & Characteristics

• Ability to deliver high-quality work in a friendly and fast paced environment

• Ability and willingness to learn new skills

• May occasionally be required to work outside of normal business hours, including evenings or weekends

Tasks Performed:

• 50% - Conduct detailed pre-reviews of all attorney-prepared commercial loan documentation to ensure accuracy, completeness, compliance with credit approval, commitment terms, Bank policy, and regulatory requirements. Analyze documentation for discrepancies, omissions, inconsistencies, or exceptions and document findings.

• 30% - Serve as the primary point of contact with external attorneys regarding document issues. Communicate identified discrepancies and required corrections, monitor outstanding items, and facilitate timely resolution of documentation concerns. Review all corrected and revised documentation received from attorneys to verify requested changes have been properly incorporated, and confirming final documentation accurately reflects approved loan structure and meets quality, legal, and compliance standards prior to execution.

• 10% - Identify recurring documentation issues, generate quality control reporting, and provide recommendations for process improvements in collaboration with Legal Counsel, Relationship Managers, Commercial Loan Administrators, and Credit Administration. Support training initiatives, with Team Members and business partners.

• 5% - Maintain advanced knowledge of and demonstrate ongoing compliance with all laws and regulations applicable to this position. Adhere to policies, procedures, and internal controls. Ongoing focus on risk and fraud mitigation.

• 5% - Other duties as assigned.

Physical Requirements:

• Communicate effectively with internal and/or external customers

• Stationary 75% of the time or greater

• Move objects maximum 10 lbs

Why Work at NBT

At NBT we empower people to grow, innovate, and thrive through meaningful work, a supportive culture and opportunities to make a real impact in your community – because your success drives our success.

Wellbeing

At NBT, we value and support your wellbeing by offering generous time-off policies, wellness initiatives and flexible work arrangements, so you can thrive both personally and professionally.

Community Involvement

NBT believes community involvement fosters our success and the success of those around us. Through volunteer service and charitable partnerships, we empower our employees to make a positive impact beyond the workplace.

Culture

NBT believes in creating a workplace where every voice matters and every team member feels empowered to contribute. With supportive leadership, we foster an environment where employees are connected, inspired, and valued.

Career Development

Whether you’re just starting your career or serve in a senior leadership role, your growth and development are our priority. NBT provides a wide variety of development programs and tools for you to reach your full potential.

Total Rewards

NBT recognizes and rewards your contributions with competitive compensation, comprehensive benefits and performance-based incentives – ensuring you feel valued every step of the way.

Business Stability

NBT has built a reputation as a stable financial institution by growing our people and our business, evolving our processes and managing risk. We've weathered the market's ups and downs for over 165 years, all while charting a well-defined growth plan.

Benefits for Full-Time Employees:

• Generous Paid Time Off: At least 22 days annually, prorated in the year of hire.

• Parental Leave: Six weeks of paid leave at 100% of your salary.

• Comprehensive Medical Coverage: Includes employer contributions to HSA for High Deductible Health Plan participants.

• Dental and Vision Coverage: Ensuring your overall health and well-being.

• Flexible Spending Accounts: For healthcare and dependent care expenses.

• Employer-Paid Disability Coverage: Both short-term and long-term, with an option to purchase additional long-term coverage.

• Life Insurance: Employer-paid basic life insurance, with an option to purchase supplemental coverage.

• Voluntary Benefits: Including hospital, accident, and critical illness coverage.

• Retirement Plans: Benefit from a 401(k) plan with employer matching, an optional Roth 401(k), and a pension plan to help secure your future.

• Adoption Assistance: Supporting your growing family.

• Tuition Reimbursement: Invest in your education and career growth.

• Employee Assistance Program (EAP): Access to support and resources.

• Pet Insurance: For all your furry friends.

• Financial and Banking Services: Various banking services benefits and financial planning assistance.

Benefits for Part-Time Employees Working 20+ Hours/Week:

• Medical Coverage: Includes employer contributions to HSA for High Deductible Health Plan participants.

• Dental and Vision Coverage: Ensuring your overall health and well-being.

• Voluntary Benefits: Including hospital, accident, and critical illness coverage.

• Generous Parental Leave: Six weeks of paid leave at 100% of your salary.

Benefits for All Part-Time Employees:

• Retirement Plans: Benefit from a 401(k) plan with employer matching, an optional Roth 401(k), and a pension plan for employees who work at least 1,000 hours in a calendar year, all designed to help secure your future

• Paid Sick and Safe Leave: For your health and safety.

• Employee Assistance Program (EAP): Access to support and resources.

• Financial and Banking Services: Various banking services benefits and financial planning assistance.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or assume sponsorship of an employment Visa at this time.

NBT Bank offers a stimulating work environment that recognizes talent and encourages teamwork. Our employees benefit from a total compensation package, including competitive salary, bonuses and a wide range of benefits for eligible employees. Join NBT Bank and build your career through the many growth, learning and collaborative opportunities made available across the company.

• EEO is the law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf)

• EEO is the Law Poster Supplement

• Pay Transparency Nondiscrimination Provision (https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp\_%20English\_formattedESQA508c.pdf)

• Family Medical Leave Act (FMLA) Poster

• Employee Polygraph Protection Act (EPPA) (https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/eppac.pdf)

NBT Bank is an equal opportunity employer and fully supports a diversified environment. We do not discriminate against any applicant or employee because of race, color, religion, sex, national origin, age, disability, sexual orientation, marital status or veteran status, recently separated veterans, genetic information, victims of domestic violence and stalking or any other class protected by Federal, State or local law. This policy applies to all terms of employment.

NBT Bank is inclusive and supportive of individual needs. If you have a physical or other impairment that might require an accommodation, including technical assistance with the Careers website or submission process, please call 1-888-804-1771 or contact us via email at [email protected]. The Human Resources Shared Service Center hours of operation are Monday through Friday, 8:00 AM to 5:00 PM EST.