Product & Operations
Finosu
New York, NYFull-time$100–175K/yrSeen todayStill listed today
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At a glance
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Job overview
This role begins in Operations, owning borrower communication and learning the business firsthand, with the goal of transitioning into Product. The hire will identify recurring borrower problems, build workflow automations using AI and code, and grow into product ownership by helping set priorities and shipping larger features. The role is in person in New York and involves product decisions and implementation, including writing code.
Skills & qualifications
Skills
Full job description
This role starts in Operations, with the goal of transitioning into Product. You’ll start by owning communication with borrowers. You’ll use what you learn to automate workflows, improve the product, and take on bigger problems as your skills and judgment grow. Learning speed is what we care about most. We want to see how you approach something unfamiliar, work through it, and apply feedback. Things to Know
- We’re a small team. Priorities change, and you’ll work directly with the Product lead, founders and engineers.
- We work in person in New York.
- This role involves product decisions and implementation, including writing code and shipping changes.
In this role
- Own borrower communication. Reply to SMS and emails, resolve issues, and learn the business firsthand.
- Find recurring problems. Understand where borrowers get stuck and identify what needs to improve.
- Build automations. Turn repetitive work into reliable workflows using AI and code.
- Grow into product ownership. As you learn the business, help choose priorities and own larger features from idea to launch.
- Ship changes yourself. Write code, open pull requests, test your work, and work with engineers to get improvements into production.
30/60/90
- 30 days: Understand the product and borrower journeys, handle routine communication, and identify recurring issues.
- 60 days: Own routine communication and ship your first workflow automation.
- 90 days: Take a recurring borrower problem from investigation through implementation and measure the result.
About You
- You learn quickly and apply feedback to new situations.
- You write clearly and care about accuracy.
- You investigate independently, ask thoughtful questions, and finish what you start.
- You handle repetitive work well and look for ways to improve it.
- You’re willing to learn unfamiliar tools and write code to solve problems.
Previous product experience isn’t required. We’d love to see something you’ve built or taken responsibility for through school, work, or on your own. About the interview
- An interview with the Product lead.
- A conversation about something difficult you learned and something you built or improved.
- A short practical exercise with a feedback and revision round.
- An interview with the founders.
When you apply, tell us about something difficult you learned quickly and what you did with it.
How this job compares
Set against the 9,801 open Operations jobs on Olive Jobs, counted November 10, 2026.
- Pay
- This posting$100–175K/yr
- New York median$105–150K/yr486 salary ranges
- US median$92–138K/yr4,714 salary ranges
This range's midpoint, $138K, is 5% above the New York median midpoint ($131K) — in the middle half of Operations salary ranges in New York.
- Openings
- Olive Jobs lists 792 open Operations jobs in New York and 9,801 across the US. 3% of them nationwide are listed as remote or flexible.
- Hiring the most in New York
- Enterprise Mobility40 open
- Amazon21 open
- VIA13 open
- Experience
- This posting asks for no prior experience — less than three in four Operations postings that state a minimum ask for (median 4 years, across 6,141 postings).
- Education
- 3,239 of the 9,801 open Operations jobs (33%) ask for a bachelor's degree or higher.
Counted across the open, public US postings on Olive Jobs on November 10, 2026. Pay medians are the middle values of the low ends and of the high ends of postings that list both ends of a range in the same cadence (a yearly salary or an hourly rate); a range's midpoint is halfway between its ends. Pay and experience figures resting on fewer than 20 postings are left out.
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