Patient Financial Recovery Specialist

Firstsource

Louisville, KYFull-time$7.25/hrSeen 5 days agoSeen in employer's feed 5 days ago

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At a glance

Compensation

$7.25/hr

Location

Louisville, KY

Schedule

Full-time

Work Authorization

Not specified

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Job overview

The Patient Financial Recovery Specialist provides customer service to hospital patients with account questions and helps resolve account balances. The role handles inbound and outbound calls, processes payments and payment arrangements, gathers and verifies insurance information, screens patients for financial assistance, and addresses account issues. The specialist works across software systems, maintains account notes, and meets daily and monthly goals.

Skills & qualifications

RequiredNice to have

Skills

Customer ServiceCall CenterCommunicationProfessionalismIndependent WorkInitiativeCreativityOrganizationTime ManagementPrioritizationReliabilityPC ProficiencyMicrosoft ApplicationsTyping

Qualifications

High School Diploma or Equivalent1-3 Years Revenue Cycle Healthcare Experience30-40 Wpm Typing

Full job description

Experience Required

1 - 3 years

Minimum Education Required

High School Diploma/G.E.D.

Compensation

$7.25 / hourly

Hours Per Week

Number Of Positions

Work Schedule and Shift Requirements

First (Day)

Job Description

JOB DESCRIPTION

Job Title: Patient Financial Recovery Specialist FLSA: Non-Exempt

Department: Receivables Early Out Last Updated: 12.07.2023

Reports To: Supervisor

GENERAL SUMMARY:

The Patient Financial Recovery Specialist will provide customer service to hospital patients who have questions on their accounts and assist them in resolving their account balances.

Foundation Knowledge, Skills, and/or Abilities Required: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Duties and Responsibilities:

Handle inbound calls from patients as well as make outbound calls to patients through our automated dialer system.

Assist patients with their account, which includes asking the patient to pay their balance, setting up payment arrangements, taking and processing payments over the phone, identifying, and gathering new insurance information, entering insurance information into client's host system, screening the patient for financial assistance, answering patient questions, and resolving any other patients account issues.

Maneuver between several different software systems.

Verify insurance and follow-up with pending insurance based on client direction.

Maintain accurate and up to date information in the account notes.

Meet specified daily and monthly goals, such as number of accounts worked, dollars collected, time on the dialer, and objectives as assigned by management on a regular basis.

Additional Duties and Responsibilities:

Always maintain confidentiality of account information.

Adhere to the prescribed policies and procedures as outlined in the Employee Handbook and the Employee Code of Conduct.

Maintain awareness of and actively participate in the Corporate Compliance Program.

Maintain a neat and orderly environment.

Assist with other projects as assigned by management.

Educational/Vocational/Previous Experience Recommendations:

High school diploma or equivalent is required

Prefer previous experience with customer service/call center

Prefer 1 - 3 years' experience with revenue cycle healthcare experience

Ability to effectively work and communicate with coworkers, patients, and outside agencies

Ability to always present oneself in a courteous and professional manner at all times

Ability to stay on task with limited supervision

Demonstrate initiative and creativity in fulfilling job responsibilities

Excellent organization and time management skills

Ability to prioritize multiple tasks in a busy work environment

Reliability of task completion and follow-up

Proficient PC and Microsoft application(s) knowledge and the ability to type 30-40 wpm

Working Conditions:

Call Center office and/or virtual work environment

Must be able to sit for extended periods of time

The statements above are intended to describe the general nature and level of work being performed by people assigned to this job. Other duties may be assigned as needed. My signature below indicates that I have received a copy of this job description.