TRANSPORTATION ASSISTANT

Summary

You will serve as a TRANSPORTATION ASSISTANT in the Naval Supply Systems Command (NAVSUP) Fleet Logistics Center (FLC) Personal Property (PPO), Household Goods (HHG) program office of NAVSUP FLC PUGET SOUND.

Duties

• You will provides customer service to HHG customers, industry, other PPOs, and various headquarters elements.
• You will be required to interpret guidelines and instructions, determines the approach, and adapts the process, to resolve customer concerns.
• You will decodes shipment requests/travel orders to ensure compliance with regulations and proper funding requirements.
• You will establishes direction, precedent and procedures for conflicting vague, unclear or not available guidance to meet unusual/special occurrences/requirements.
• You will be responsible for the coordination on all aspects of shipping/storage of personal property and privately owned vehicles (POVs).
• You will reconciles entitlements and provides comprehensive estimates to address potential customer-borne costs including joint inspections options as well as liability insurance to maintain full replacement value.
• You will provides customer counseling and application assistance in person or remotely, provides support via technical support center, fields calls, emails, social media, and other correspondence; prioritizes workflow task queues for action

Qualifications

GS-07 Your resume must demonstrate at least one year of specialized experience at or equivalent to the GS-06 grade level or pay band in the Federal service or equivalent experience in the private or public sector. Specialized experience must demonstrate the following: Possess exceptional customer service skills and a proven ability to deliver empathetic, professional guidance to individuals navigating complex administrative rules and high-stress relocation processes. This role requires meticulous attention to detail to accurately review personal property documentation and resolve data discrepancies or scheduling conflicts before shipments are processed. To thrive in our fast-paced environment, you must demonstrate strong organizational and multi-tasking skills to manage high volumes of applications under tight deadlines. Additionally, excellent oral and written communication skills are essential for seamlessly coordinating logistics and resolving issues between customers, shipping offices, and transportation providers. GS-06 Your resume must demonstrate at least one year of specialized experience at or equivalent to the GS-05 grade level or pay band in the Federal service or equivalent experience in the private or public sector ; 1) Posses exceptional customer service skills and a proven ability to deliver empathetic, professional guidance to individuals navigating complex administrative rules and high-stress relocation processes. 2) Meticulous attention to detail to accurately review personal property documentation and resolve data discrepancies or scheduling conflicts before shipments are processed. 3) Thrive in our fast-paced environment, you must demonstrate strong organizational and multi-tasking skills to manage high volumes of applications under tight deadlines. 4) Excellent oral and written communication skills are essential for seamlessly coordinating logistics and resolving issues between customers, shipping offices, and transportation providers. Additional qualification information can be found from the following Office of Personnel Management website: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/#url=List-by-Occupational-Series Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

Education

I have successfully completed one full year of graduate level education that is directly related to the position being filled. https://www.usajobs.gov/Help/working-in-government/unique-hiring-paths/stude nts/federal-occupations-by-college-major/ (USE FOR GS-06 AND ABOVE IN THOSE FEW INSTANCES WHERE THE GRADUATE EDUCATION IS DIRECTLY RELATED TO THE WORK OF THE POSITION) How You Will Be Evaluated

In order to qualify for this position, your resume must provide sufficient experience and/or education, knowledge, skills, and abilities to perform the duties of the specific position for which you are being considered. Your resume is the key means we have for evaluating your skills, knowledge, and abilities as they relate to this position. Therefore, we encourage you to be clear and specific when describing your experience. When the application process is complete, we will review your resume to ensure you meet the hiring eligibility and qualification requirements listed in this announcement. You will be rated based on the information provided in your resume and application package, along with your supporting documentation to determine your ability to demonstrate the following competencies: CUSTOMER SERVICE PROBLEM SOLVING ORAL COMMUNICATION This recruitment will utilize the following technical assessment tools: USA Hire and Structured Interview. You should list any relevant performance appraisals and incentive awards in your resume as that information may be taken into consideration during the selection process. If selected, you may be required to provide supporting documentation. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment. All eligibility, qualifications, and time-in-grade requirements must be met by the closing date of this announcement. Other Information

This position is covered by the Department of Defense Priority Placement Program. Additional vacancies may be filled by this announcement. A tentative offer of employment will be rescinded if the selectee fails to meet the pre-employment requirements, including failure to report to any of the scheduled appointments. During the application process you will have the ability to opt-in to make your resume available to hiring managers in the agency who have similar positions in the local commuting area. Depending on the hiring organization and the position being filled, job requirements (e.g., security clearance, travel, drug testing, financial disclosure filing, bargaining unit status, etc.) may vary. Other hiring managers filling similar positions may offer relocation expense reimbursement and/or may offer recruitment incentives for new employees, depending on funding availability and in accordance with policy. If you opt-in and are referred on a certificate, your resume will be available to other hiring managers for 180-days from the date the job announcement closes. Opting in does not impact your application for this announcement, nor does it guarantee further consideration for additional positions. Federal annuitant information: The selection of an annuitant is subject to the Department of Defense and Department of the Navy policy on the employment of annuitants. Policy information may be found at: http://www.secnav.navy.mil/donhr/Documents/CivilianJobs/FedCivAnnuitants.pdf PPP applicants will be placed at the FPL, if determined Well Qualified (WQ). To receive priority consideration, the FPL must be the same grade level or equivalent of the retained grade or the grade held immediately prior to separation. ICTAP Applicants: To be considered well-qualified and exercise selection priority as an ICTAP candidate for this vacancy, displaced Federal employees must satisfy all qualification requirements for the position and receive a rating in the highly qualified category or higher. ICTAP candidates must provide copies of all of the following documentation at the time of application: 1) agency notice; 2) most recent performance appraisal and 3) most recent SF-50 or notification of personnel action that includes position, grade level, and duty location. Applicants who do not provide this documentation will not receive consideration as an ICTAP candidate. For more information about ICTAP eligibility please review the following link: https://www.usajobs.gov/Help/working-in-government/unique-hiring-paths/federal-employees/career-transition/ Military Spouse Preference applicants will be placed at the highest grade for which they have applied and are determined Best Qualified (BQ). A BQ military spouse possesses knowledge, skills, abilities, and competencies comparable to others who meet the competitive referral criteria for the specific position.