Technology amp; Enrollment Support Specialist
Austin, TXJobSeen 6 days agoSeen in employer's feed 6 days ago
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At a glance
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Job overview
The Technology and Enrollment Support Specialist provides enrollment support to current and former OnRamps students and assists university employees, faculty, students, and instructors with questions and problems involving OnRamps-supported technology systems. The role resolves student inquiries, maintains records in support platforms and student information systems, monitors reported problems for trends, and contributes to knowledge resources, support processes, and assigned initiatives.
Skills & qualifications
Skills
Full job description
Provides excellent enrollment support to current and former OnRamps students as well as assisting university employees and faculty and OnRamps students and instructors with a wide variety of questions and problems about technology systems supported by the OnRamps program.Resolves student inquiries and year-to-year student requests, maintains accurate and complete records within the customer support platform and student information system.Monitors reported problems to identify trends and recommend solutions. Contributes to internal and external resources to enhance OnRamps customer support knowledge base and customer experience. Contributes to the maintenance and improvement of OnRamps support processes.Updates and maintains accurate student records within the OnRamps student information system. Complies with relevant program, state, and federal regulations related to protection of student records.Contributes to special projects and initiatives as assigned.
How this job compares
Set against the 1,982 open Customer Support jobs on Olive Jobs, counted October 27, 2026.
- Pay
- This postingNot listed
- Texas median$84–120K/yr39 salary ranges
- Texas median$21–26/hr26 hourly ranges
- Openings
- Olive Jobs lists 124 open Customer Support jobs in Texas and 1,982 across the US. 12% of them nationwide are listed as remote or flexible.
- Hiring the most in Texas
- UNIVERSITY OF TEXAS AT AUSTIN (this employer)8 open
- Amazon5 open
- Oracle5 open
- Experience
- Customer Support postings that state a minimum ask for 3 years of experience at the median; the middle half ask for 2 to 5 years (1,191 postings).
- Education
- 198 of the 1,982 open Customer Support jobs (10%) ask for a bachelor's degree or higher.
Counted across the open, public US postings on Olive Jobs on October 27, 2026. Pay medians are the middle values of the low ends and of the high ends of postings that list both ends of a range in the same cadence (a yearly salary or an hourly rate); a range's midpoint is halfway between its ends. Pay and experience figures resting on fewer than 20 postings are left out.
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