Technology Support Specialist
Austin, TXJobSeen 6 days agoSeen in employer's feed 6 days ago
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At a glance
Olive lists jobs from US employers, including remote roles you can work from the United States.
Job overview
The Technology Support Specialist provides customer support to university employees, faculty, OnRamps students, and instructors. The role addresses questions and problems involving software, hardware, desktop, network, and systems supported by the OnRamps program. It also monitors reported problems for trends, develops support resources, contributes to projects, and provides input on workflow improvements.
Skills & qualifications
Skills
Full job description
Provide excellent customer support by phone, email, text, and chat to university employees and faculty and OnRamps students and instructors with a wide variety of questions and problems about software, hardware, desktop, network, and systems supported by the OnRamps program.Monitor reported problems to identify trends and recommend solutions. Develop internal and external resources to enhance OnRamps customer support knowledge base and customer experience.Contribute to special projects and initiatives as assigned.Provide input on internal and external workflow processes, engage in continuous improvement, participate in team meetings and staff professional development trainings.
How this job compares
Set against the 4,016 open Technical Support jobs on Olive Jobs, counted October 27, 2026.
- Pay
- This postingNot listed
- Texas median$74–110K/yr70 salary ranges
- Texas median$24–36/hr50 hourly ranges
- Openings
- Olive Jobs lists 268 open Technical Support jobs in Texas and 4,016 across the US. 6% of them nationwide are listed as remote or flexible.
- Hiring the most in Texas
- UNIVERSITY OF TEXAS AT AUSTIN (this employer)32 open
- Apple23 open
- Oracle10 open
- Experience
- Technical Support postings that state a minimum ask for 3 years of experience at the median; the middle half ask for 2 to 5 years (2,632 postings).
- Education
- 375 of the 4,016 open Technical Support jobs (9%) ask for a bachelor's degree or higher.
Counted across the open, public US postings on Olive Jobs on October 27, 2026. Pay medians are the middle values of the low ends and of the high ends of postings that list both ends of a range in the same cadence (a yearly salary or an hourly rate); a range's midpoint is halfway between its ends. Pay and experience figures resting on fewer than 20 postings are left out.
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