Service Desk Analyst

Description

Service Desk Analyst (Healthcare)

Location: Norfolk, VA

Employment Type: Contract to hire

Job Description

Robert Half is seeking a Service Desk Analyst to support a healthcare organization in the Norfolk, VA area. This role is responsible for providing first-level technical support to end users, troubleshooting hardware and software issues, and ensuring a high level of customer service across clinical and administrative teams.

The ideal candidate will have prior Help Desk or Service Desk experience in a fast-paced environment. Experience supporting healthcare applications, particularly Epic, is highly preferred.

Responsibilities

• Provide Tier 1 and Tier 2 technical support via phone, email, and ticketing systems

• Troubleshoot and resolve issues related to desktops, laptops, printers, mobile devices, and peripherals

• Support Microsoft Windows, Microsoft 365, and common business applications

• Create, track, update, and resolve service tickets in accordance with established SLAs

• Assist users with password resets, account unlocks, and access-related requests

• Escalate complex technical issues to appropriate support teams when necessary

• Document troubleshooting steps, resolutions, and recurring issues

• Support new user setups, hardware deployments, and workstation installations

• Deliver excellent customer service while supporting clinical and administrative staff

• Maintain security and compliance standards within a healthcare environment

Qualifications

• 1+ years of Help Desk, Service Desk, or Desktop Support experience

• Strong troubleshooting and customer service skills

• Experience supporting Windows operating systems and Microsoft 365 environments

• Familiarity with Active Directory and basic user account administration

• Experience working with ticketing systems

• Ability to prioritize and manage multiple support requests in a fast-paced environment

• Strong verbal and written communication skills

Preferred Qualifications

• Experience supporting healthcare organizations

• Experience with Epic or other Electronic Health Record (EHR) systems

• Knowledge of healthcare IT workflows and environments

• Relevant certifications such as CompTIA A+, Network+, or Microsoft certifications

What We're Looking For

We are seeking a customer-focused IT professional who enjoys solving technical issues, supporting end users, and working in a mission-driven healthcare environment. Candidates with Epic experience or healthcare support backgrounds are strongly encouraged to apply.

Requirements

Qualifications

• 1+ years of Help Desk, Service Desk, or Desktop Support experience

• Strong troubleshooting and customer service skills

• Experience supporting Windows operating systems and Microsoft 365 environments

• Familiarity with Active Directory and basic user account administration

• Experience working with ticketing systems

• Ability to prioritize and manage multiple support requests in a fast-paced environment

• Strong verbal and written communication skills

Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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