Associate II, Process Support

By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Join us-Where your Career is a Force for Good! Job Description: Joining The American Red Cross is like nothing else - it's as much something you feel as something you do. You become a vital part of the world's largest humanitarian network. Joining a team of welcoming individuals who are exceptional, yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters, where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better. When you choose to be a force for good, you'll have mentors who empower your growth along a purposeful career path. You align your life's work with an ongoing mission that's bigger than all of us. As you care for others, you're cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work. Where Your Career is a Force for Good! What You Will Do: Responsibilities 1. Serve as project lead for regulatory procedure implementation and process improvement initiatives, including coordinating department training, communication protocols and national and divisional changes. 2. Manage suspect products including investigation, gaining control of the products, completing necessary documents for suspect product management, product release and final disposition and attending root cause meetings. 3. Process collections-related problems through the problem management system including ensuring reports are accurate, complete, clear and concise. 4. Process any combination of reports including customer complaints, material review board process, supply and equipment problem deficiency reports. 5. Develop, implement and monitor process improvement/quality improvement initiatives and staff training protocols to ensure compliance with regulatory requirements. 6. Ensure documentation of training and regulatory communications is accurate and timely. 7. Assist with internal and external inspections/evaluations including visiting blood drives and/or collection sites to assess for compliance and standardization and provide on-call support for collections processes. WHAT YOU NEED TO SUCCEED Qualifications Education: Bachelor's degree required or equivalent combination of education and work experience. Experience: Minimum 5 years of related experience required. Experience within the Process Improvement department highly preferred. Skills & Abilities: Relevant experience in problem investigation and resolution preferred. Excellent organizational skills, the ability to handle multiple priorities effectively, analyze problems, recommend appropriate solutions, and assimilate information quickly required. Excellent interpersonal, verbal and written communications skills to deal with all levels of staff, hospital personnel, physicians, volunteers and donors required. Proficient with Microsoft office applications. Ability to work on a team. May have on-call duties. Travel: Some travel may be required. The salary range for position is $57,000.00 - $59,000.00 / annually. Note that American Red Cross salaries are aligned to the specific geographic location in which the work is primarily performed. Other factors that may be us