Enterprise ServiceNow ITAM Architect

Description and Requirements Job Description Who You'll Work With As a modern technology company, our Slalom Technologists are disrupting the market and bringing to life the art of the possible for our clients. We have passion for building strategies, solutions, and creative products to help our clients solve their most complex and interesting business problems. We surround our technologists with interesting challenges, innovative minds, and emerging technologies. Title: Enterprise ServiceNow - ITAM Architect What You'll Do: As an ITAM Architect, you will serve as a subject matter expert and thought leader for ServiceNow IT Asset Management (ITAM) engagements and pre-sales activities, spanning both Software Asset Management (SAM) and Hardware Asset Management (HAM). You will architect, propose, and lead solution delivery based on requirements provided by the Slalom team and clients. Your solutions will be holistic, scalable, and designed with repeatable patterns for maximum productivity. You will engage confidently with both business and technology stakeholders, demonstrating high business proficiency, professional maturity, and executive presence. Lead ServiceNow ITAM implementation workshops across SAM and HAM to deliver business process designs, technical requirements, user stories, and solution artifacts Architect end-to-end ITAM solutions including software entitlement and license compliance, software normalization, SaaS license management, software reclamation, hardware asset lifecycle management, stockroom and inventory management, lease management, and asset disposal Develop comprehensive solution design documents and roadmaps from complex asset, procurement, compliance, and financial requirements Partner with clients using a future-focused mindset to understand their software estate, hardware fleet, publisher exposure, and cost-optimization goals, aligning ServiceNow capabilities to measurable savings and reduced audit risk Lead and participate in design workshops, development, testing, deployment, and organizational change activities across enterprise and public sector accounts Architect ITAM operating models, asset governance frameworks, software reclamation and license-optimization methodologies, hardware refresh strategies, and CMDB-to-asset reconciliation approaches Ensure quality delivery of ITAM solutions leveraging ServiceNow best practices, platform standards, and proven implementation patterns Advise executive stakeholders on license compliance posture, vendor audit defense, software spend optimization, hardware lifecycle efficiency, and asset management maturity Mentor teammates on ITAM platform best practices including SAM Pro, HAM Pro, software normalization, Discovery integration, asset workflows, and data integrity Respond to Requests for Information and Proposals (RFIs/RFPs) with authoritative ITAM content, implementation approaches, and value propositions Contribute to practice development through delivery accelerators, thought leadership, industry insights, and ITAM-focused client offerings Collaborate across ServiceNow workflows including CMDB, Discovery, ITSM, ITOM, Procurement, and Financial Management to deliver integrated asset management solutions What You'll Bring: You are a seasoned IT asset management practitioner who thrives in complex enterprise environments and has a track record of delivering transformational ServiceNow ITAM implementations across both software and hardware domains. 5+ years of hands-on ServiceNow ITAM design and delivery experience, with deep expertise across both Software Asset Management (SAM) and Hardware Asset Management (HAM) Proven ability to deliver complex ITAM implementations with multiple stakeholders - recommending and executing solutions that drive measurable cost savings, compliance, and organizational alignment Passion for leveraging ServiceNow ITAM to reduce software and hardware spend, eliminate compliance and audit risk, and bring control and visibilit