Patient Services Coordinator, Diagnostic Imaging- West Houston

MISSION STATEMENT

The mission of The University of Texas M. D. Anderson Cancer Center is to eliminate cancer in Texas, the nation, and the world through outstanding programs that integrate patient care, research and prevention, and through education for undergraduate and graduate students, trainees, professionals, employees and the public.

SUMMARY

Schedules patient visits, physician appointments, diagnostic tests, procedures and treatments. Communicates pertinent information regarding appointments, scheduling, prepayment and financial counseling to patients, families, physicians, team members and other patient care areas. Interprets and coordinates physician orders. Prepares and maintains appointment templates and/or patient records.

*Shift/Hours: *Monday - Friday 9:30a-6p with Rotating Weekends

JOB SPECIFIC COMPETENCIES

Communication and Interaction

Patient Interaction:

A. Greets patients, family members, faculty and other staff members upon arrival.

B. During wait times will physically and visually check on patients, assists them with any issues.

C. Provide the patient with correct information regarding their schedule and the preparations needed for their DI procedure. Provide printed information as requested or needed to patients.

D. Responsible for the security and confidentiality of patient information at all times.

E. Advises patients and family members of available services.

F. Schedule patient same day X-Ray tests, as needed

G. Communicates pertinent information regarding appointments, scheduling, and necessary preparations to patients, families, physicians, team members and other patient care areas.

H. Assist in maintaining a safe environment for patients, co-workers, and visitors.

I. Ensure that all patient wristbands are accurate during the check-in process, including; patient name, MRN#, DOB, and Date of Service.

J. Provide service recovery as needed based on the applicable service recovery categories.

Record Maintenance

A. Updates relevant patient information in order to maintain an accurate patient record.

B. Responsible for the security and confidentiality of patient information at all times.

C. Handles and processes a complex and varied series of documents and situations.

Financial Activities in accordance with established departmental processes

A. Collects, reviews, and reconciles patient balance collections in accordance with established departmental processes.

B. Work with the FCC to financially clear patients with flagged accounts.

Other duties as assigned

EDUCATION

• Required: High School Diploma or Equivalent

• Preferred: Associate's Degree

WORK EXPERIENCE

• Required: 3 years Relevant work experience. or

• : Additional education may be substituted for required experience on a one-to-one basis.

*OTHER REQUIREMENTS: *Must pass pre-employment skills test as required and administered by Human Resources.

The University of Texas MD Anderson Cancer Center offers excellent benefits, including medical, dental, paid time off, retirement, tuition benefits, educational opportunities, and individual and team recognition.

This position may be responsible for maintaining the security and integrity of critical infrastructure, as defined in Section 113.001(2) of the Texas Business and Commerce Code and therefore may require routine reviews and screening. The ability to satisfy and maintain all requirements necessary to ensure the continued security and integrity of such infrastructure is a condition of hire and continued employment.

It is the policy of The University of Texas MD Anderson Cancer Center to provide equal employment opportunity without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, disability, protected veteran status, genetic information, or any other basis protected by institutional policy or by federal, state, or local laws unless such distinction is required by law.http://www.mdanderson.org/about-us/legal-and-policy/legal-statements/eeo-affirmative-action.html

Additional Information

• Requisition ID: 184024

• Employment Status: Full-Time

• Employee Status: Regular

• Work Week: Days, Rotating, Weekends

• Minimum Salary: US Dollar (USD) 40,000

• Midpoint Salary: US Dollar (USD) 50,000

• Maximum Salary : US Dollar (USD) 60,000

• FLSA: non-exempt and eligible for overtime pay

• Fund Type: Hard

• Work Location: Onsite

• Pivotal Position: No

• Referral Bonus Available?: No

• Relocation Assistance Available?: No

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