Digital Product Manager, Advisor Experience

Digital Product Manager, Advisor Experience

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locations

Charlotte, NC

Malvern, PA

time type

Full time

posted on

job requisition id

183752

Core Responsibilities

• Set digital product strategy to deliver on our Vision. Translate our advisor platform vision into clear digital product strategies, priorities, roadmaps, and measurable outcomes.

• Deliver tangible results. Build a strong track record of execution by ensuring teams move the highest-value opportunities from discovery through development, launch, adoption, measurement, and continuous improvement.

• Balance strategy with operational leadership. Provide strategic direction for the product portfolio while maintaining consistent operating rhythms, clear accountability, transparent progress, and reliable day-to-day delivery.

• Lead a portfolio of digital products and capabilities. Direct investment toward the most important advisor and business problems, managing dependencies and trade-offs across a connected product ecosystem.

• Build an outcome-oriented product culture. Define meaningful objectives and measures of success, and hold teams accountable for advisor, client, and business value rather than output alone.

• Champion advisor-centered discovery. Develop a deep understanding of advisor workflows, expressed and unexpressed needs, and points of friction. Use research, market insight, data, and experimentation to validate problems and solutions.

• Lead prioritization and investment decisions. Balance advisor desirability, business viability, technical feasibility, strategic alignment, risk, and expected value when determining priorities.

• Develop and lead Product Managers. Coach Product Managers in strategy, discovery, prioritization, execution, stakeholder influence, and outcome measurement while setting a high bar for the product management discipline.

• Create cross-functional alignment. Partner closely with business, engineering, design, data, risk, operations, and other stakeholders to resolve competing priorities and accelerate effective decisions.

• Influence senior stakeholders. Communicate product strategy, trade-offs, performance, delivery health, and investment needs with clarity, credibility, and an enterprise perspective.

• Manage product risk and delivery health. Identify and mitigate operational, financial, technology, and execution risks while ensuring products are resilient, supportable, and delivered with appropriate controls.

What Success Looks Like

• You bring an understanding of the RIA and Broker Dealer marketplace, specifically an understanding of the advisor persona and the day-to-day user journey’s they depend upon.

• A demonstrated record of leading digital products from strategy through launch, adoption, and measurable value realization.

• Experience creating and communicating product vision while establishing the operating discipline required for dependable execution.

• A passion for working in a high-performing, team-based environment where candid collaboration, shared accountability, and continuous improvement are expected.

• Strong people leadership, with the ability to attract, coach, challenge, and empower Product Managers and cross-functional teams.

• Excellent judgment in prioritization and trade-off decisions across customer value, business impact, feasibility, risk, and delivery capacity.

• Executive presence and influence, with the ability to align senior stakeholders around a clear direction and convert ambiguity into focused action.

• What Success Looks Like

• Advisors experience a more cohesive and intuitive platform, with less friction and simpler completion of important tasks.

• Advisors view Vanguard’s advisor facing platform as a trusted partner to help them improve client outcomes, grow their business and use their time effectively.

• Product strategy is clear, understood, and translated into focused roadmaps and investment decisions.

• Teams deliver consistently and reliably, with transparent commitments, strong execution discipline, and measurable outcomes.

• Product Managers deeply understand their users, pursue validated problems rather than predetermined solutions, and make evidence-based decisions.

• The organization demonstrates rigorous prioritization, effective experimentation, accountability for value delivery, and an enterprise mindset.

• Cross-functional partners operate as one team, resolving dependencies and trade-offs quickly while maintaining a high standard for quality and risk management.

Special Factors

Sponsorship

Vanguard is not offering visa sponsorship for this position.

About Vanguard

At Vanguard, we don't just have a mission—we're on a mission.

To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.

How We Work

Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.

About Us

Vanguard, one of the world's leading investment management companies, serves individual investors, institutions, employer-sponsored retirement plans, and financial professionals. We have a diverse and talented crew with a culture that promotes teamwork, along with an unwavering focus on serving our clients' best interests.

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