Club Manager
Planet Fitness - PF Baseline Fitness
Layfayette, LAFull-timePosted 2w agoStill listed 4 days ago
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At a glance
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Job overview
The Club Manager oversees gym operations to support a positive member experience and a financially successful club. The role supervises team members, supports member service, maintains staffing and business hours, and manages supplies and inventory. It requires at least one year of equivalent managerial experience, strong customer service, communication, organizational and leadership skills, and basic computer proficiency.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
Benefits:
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Health insurance
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Opportunity for advancement
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Vision insurance
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Dental insurance
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Employee discounts
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Flexible schedule
Job Title: Club Manager
Reports to: District Manager
Status: Full Time/Supervisor/Exempt/Non-Exempt
Job Summary
Responsible for oversight of gym operations to ensure positive member experience and a financially successful club.
Essential Duties and Responsibilities
- Recruit, hire, train, schedule and supervise team members.
- Member service oversight making sure all team members are providing a great customer service experience at all times.
- High involvement in all front desk related tasks: greeting and welcoming members, gym tours, member service issues/questions, etc.
- Provide support for team members and club members.
- Create and maintain a positive image for the club.
- Coaching and counseling performance to help achieve company standards.
- Ensure prompt opening/closing of gym.
- Ensure staff are aware and trained on all current marketing promotions.
- Finish manager portion of onboarding, in Paycom, for all new hires.
- Ensure the club is open and staffed during all hours of business.
- Ensuring self and team members are implementing and adhering to all company policies and procedures.
- Responsible for ordering supplies and tracking inventory.
Essential Behavior Requirements
- Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.
- Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem.
- Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
- Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
- Communication: Ability to maintain timely and effective communication with staff, supervisors, and various departments to increase productivity and to prevent misunderstandings or disagreements from arising.
Minimum Qualifications
- Honesty and good work ethic
- At least 1 year of equivalent managerial experience
- Strong customer service skills
- Strong communication, organizational and leadership skills
- Basic computer proficiency
Physical Demands
- Standing and walking at least 75% of the shift
- Talking in person or on the phone at least 75% of the shift
- Must be able to lift to 50 lbs. less than 30% of the time.
Benefits
- Dollars for Scholars Program
- Employee Appreciation Program
- Free Membership for self and one family member or friend
- Team Member Support Team
- Health, Dental and Vision Insurance
- Critical Illness Insurance
- Short Term Disability Insurance
- Accident Insurance
- Voluntary Life Insurance
- Pet Insurance
- HSA
- Advancement Opportunities
Check us out on LinkedIn at: Planet Fitness - PF Baseline Fitness
How this job compares
Set against the 34,004 open Customer Service jobs on Olive Jobs, counted November 5, 2026.
- Pay
- This postingNot listed
- Louisiana median$44–45K/yr24 salary ranges
- Louisiana median$17–24/hr161 hourly ranges
- Openings
- Olive Jobs lists 380 open Customer Service jobs in Louisiana and 34,004 across the US. 1% of them nationwide are listed as remote or flexible.
- Hiring the most in Louisiana
- Walmart54 open
- Home Depot43 open
- Planet Fitness - PF Baseline Fitness (this employer)17 open
- Experience
- This posting asks for at least 1 year of experience; Customer Service postings that state a minimum ask for 1 year at the median (8,844 postings).
- Education
- 1,383 of the 34,004 open Customer Service jobs (4%) ask for a bachelor's degree or higher.
Counted across the open, public US postings on Olive Jobs on November 5, 2026. Pay medians are the middle values of the low ends and of the high ends of postings that list both ends of a range in the same cadence (a yearly salary or an hourly rate); a range's midpoint is halfway between its ends. Pay and experience figures resting on fewer than 20 postings are left out.
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