Senior Pro Pick Up Associate

Job Posting: Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers’ complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson, a Fortune 500 company, is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in. The Senior Pro Pickup Associate acts as an operational lead and subject matter expert for the pickup process. The role owns complex exceptions, sets the pace for customer service standards, and ensures accuracy across DispatchTrack data, notifications, and aging orders. Senior associates coach new and existing team members, guide daily work flow, and step in during high volume or service recovery situations. The role partners closely with counter leaders, warehouse teams, and ISS to resolve issues quickly and prevent repeat problems. Senior associates also model safe loading practices, maintain area standards, and drive consistency across shifts and associates.

Position Details: Schedule | Monday - Friday 7:00am – 4:00pm plus overtime as needed. Pay Rate | Starting at $23/hour and may be higher based on experience.

Responsibilities

• Owns all Pro Pickup customer facing transactions and sets the standard for service speed, accuracy, and professionalism.
• Manages DispatchTrack will call notifications, data integrity, and order status to ensure consistent and timely customer communication.
• Leads resolution of complex order issues, including cancellations and orders past required pickup dates, partnering with ISS to unpick and correct as needed.
• Oversees locker orders where applicable, including monitoring aging orders, coordinating customer follow up, and processing cancellations and credits.
• Serves as the primary escalation point for Pro Pickup issues, customer concerns, and operational exceptions.
• Monitors and actively manages the Pro Pickup team channel, providing direction, prioritization, and real time problem solving.
• Trains and coaches new associates through hands on support, reinforcing standard work and safe practices.
• Supports picking, loading, and unloading during peak volume, modeling safe material handling and maintaining area organization standards.

Skills & Expectations

• Two or more years of experience in Pro Pickup, counter, or high volume order fulfillment roles.
• Demonstrated ability to work with a high level of autonomy and ownership of daily operations.
• Proven experience handling order exceptions, past due orders, cancellations, and service recovery.
• Advanced knowledge of Pro Pickup and DispatchTrack processes and standards.
• Strong coaching skills to train new associates and support skill development across the team.
• Ability to prioritize work during peak volume and guide team focus without formal authority.
• Effective collaboration with counter leadership, warehouse partners, and ISS to resolve issues quickly.
• Consistent role modeling of customer service, safety, accuracy, and area organization standards.

At Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!

Pay Range:

$21.67 - $32.55- Estimated Ranges displayed are Monthly for Salaried roles OR Hourly for all other roles.

This role is Bonus or Incentive Plan eligible.

Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements.

The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.

Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.

Equal Employment Opportunity and Reasonable Accommodation Information