2nd shift - Sales Support - Customer Experience Rep
Cincinnati, OHFull-timeSeen 2 days agoSeen in employer's feed 2 days ago
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Job overview
Crown Equipment Corporation is hiring a second-shift Sales Support - Customer Experience Representative in Cincinnati. The role handles sales inquiries by phone and online chat, provides product information, routes qualified inquiries to sales teams, makes outbound calls, and tracks leads and customer information. The representative may also support other branch departments and participate in local, field, and occasional headquarters training.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
2nd shift - Sales Support - Customer Experience Rep
Location:
Cincinnati, OH, US, 45241
Company Description:
Crown Equipment Corporation, one of the world's largest lift truck manufacturers, offers local support on a global scale with more than 15 manufacturing facilities worldwide and more than 500 retail locations in over 80 countries. Our global sales and service network provides our customers with a local resource for a wide variety of quality material handling equipment, fleet management solutions, warehouse products and support services to meet their needs anytime, anywhere.
Job Posting External
Job Duties
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Answer incoming sales inquiries by phone and online chat.
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Provide product information and recommendations to customers by phone or email.
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Pre-qualify customer inquiry and disseminate call information to appropriate sales person or departments.
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Make outbound telephone calls to customers about Crown products.
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Log and track customer information in CRM system and and communicate customer information to sales teams.
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Follow-up on sales leads and record sales results.
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Participate in training activities locally, in the field, & occasionally at the New Bremen corporate headquarters.
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Work within various departments within the branch as needed.
Minimum Qualifications
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High school diploma or equivalent
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Strong communication, organizational, and & time management skills.
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Strong problem-solving capabilities, strong sense of responsibility and self-motivation, and ability to work in a team environment are necessary.
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Must be proficient in Microsoft office.
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Valid driver's license, good driving record, & the ability to safely operate lift trucks
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Completion of background check, drug screen & physical required.
Preferred Qualifications
- None listed
Work Authorization:
Crown will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas or who need sponsorship for work authorization now or in the future, are not eligible for hire.
No agency calls please.
Compensation and Benefits:
Crown offers an excellent wage and benefits package for full-time employees including Health/Dental/Vision/Prescription Drug Plan, Flexible Benefits Plan, 401K Retirement Savings Plan, Life and Disability Benefits, Paid Parental Leave, Paid Holidays, Paid Vacation, Tuition Reimbursement, and much more.
EOE Veterans/Disabilities
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