Inside Sales and Service Representative

Inside Sales and Service Representative BH Job ID: 4742 SF Job Req ID: 19630 Inside Sales & Service Representative - PartsLocation: Cincinnati, OHEmployment Type: Full-TimeAbout UsIngersoll Rand is a global leader in mission-critical flow creation and industrial technologies, helping customers solve some of the world's most demanding operational challenges. With more than 160 years of innovation and over 80 trusted brands, we serve customers across manufacturing, food and beverage, life sciences, energy, and industrial markets worldwide. At Ingersoll Rand, our success is built on an entrepreneurial spirit, a culture of ownership, and a commitment to continuous improvement. Our employees are empowered to make an impact, build meaningful customer relationships, and develop rewarding careers while helping create a more sustainable future. Learn more at www.IRCO.com**.**Job OverviewAs an Inside Sales & Service Representative - Parts, you will play a vital role in delivering exceptional customer experiences while supporting the sales and service lifecycle for compressed air equipment and replacement parts. Acting as a trusted advisor to customers, you will provide technical support, identify parts solutions, prepare quotations, process orders, and ensure timely delivery. This position offers an excellent opportunity to develop technical expertise, build customer relationships, and grow within a global industrial technology leader. You will work closely with customers, field sales teams, service professionals, and operations partners to ensure seamless execution from inquiry through fulfillment, while contributing to business growth and customer satisfaction.Key Responsibilities - Serve as the primary point of contact for customer inquiries related to parts, products, and service solutions. - Identify customer requirements and provide accurate parts recommendations, quotations, and order support. - Manage the full order lifecycle, including quote generation, order processing, expediting, shipment tracking, and issue resolution. - Build strong customer relationships through proactive communication and responsiveness. - Partner with the outside sales team to support lead generation, customer engagement, and business growth initiatives. - Monitor inventory levels and coordinate replenishment activities to ensure product availability. - Coordinate external purchases and transportation activities while supporting cost-effective operations. - Maintain accurate documentation, records, purchase orders, and customer communications. - Support warehouse operations, including parts handling and forklift operation when required. - Ensure compliance with environmental, health, and safety policies and procedures. - Mentor and support team members by sharing knowledge, best practices, and customer service excellence. - Prepare reports, presentations, and business analyses to support operational and sales objectives. - Participate in special projects and continuous improvement initiatives that enhance customer experience and business performance. Qualifications High school diploma or GED required. Associate degree or 2-3 years of relevant customer service, sales support, technical support, or industrial experience required. Bachelor's degree preferred. Technical aptitude or experience within industrial, mechanical, manufacturing, or equipment-focused environments strongly preferred. Proficiency with Microsoft Office applications and the ability to learn internal business systems. Experience with Salesforce CRM or similar customer relationship management platforms is a plus. Forklift certification is preferred but not required; training