Legal & Business Operations Analyst

GC AI is the legal intelligence platform built for in-house legal teams and companies. Your decisions shape the product, your impact is immediate, and you own your work from day one. More than 2,100 companies run their legal work on GC AI, including 300+ public companies, 75+ unicorns, and teams at Nestlé, Hitachi Digital, Lockheed Martin, Miro, Bass Pro Shops, Riot Games, SKIMS, Liquid Death, Vercel, TIME, and Post Holdings. The platform holds an 80 NPS, more than double the B2B SaaS industry average, reinforcing GC AI as the leading legal AI platform for companies of all sizes. GC AI has doubled ARR in six months. We won #1 Highest Customer Satisfaction at the 2026 SaaS Awards. Our investors include Scale Venture Partners, Northzone, Sound Ventures, and Guillermo Rauch, CEO of Vercel. You’ll define how things get built, not follow someone else’s playbook. Six principles guide how the team works:

• 📈 1% Better Every Day: small, compounding improvements across everything you ship.

• ❤️‍🔥 Customer Obsession: start with the customer and work backward.

• 🚀 Ship Today: bias toward action and iteration over perfection.

• 🧗 Find a Way: resourcefulness and ambition over constraint.

• 🤝 Care: be direct, like an honest friend, even when it’s uncomfortable.

• 🎯 Own It: full accountability, proactive communication, and attention to detail.

About the Role You’ll improve how GC AI operates across three connected areas: Legal operations, company-wide business operations, and IT operations. For Legal, you’ll improve intake, workflows, technology, vendors, and the team’s use of GC AI. For Business Operations, you’ll own knowledge management and improve processes that affect the entire company. For IT, you’ll coordinate selected operational projects, partner with Engineering, and direct the day-to-day work of our external IT team. This is a hands-on role for someone who can turn messy processes into clear, scalable systems. You’ll report to the Manager, Legal Ops & Compliance. Leveling will reflect prior scope and ownership, rather than years of experience alone. This role is based out of Chicago or NYC and follows a hybrid schedule.

What You’ll Do

Legal Operations

• Improve Legal’s use of GC AI. Build, maintain, and move repetitive work into scalable workflows.

• Support Legal’s technology, vendor, and outside-counsel portfolio. Track owners, spend, renewals, deadlines, and overlapping tools.

• Build reporting that shows how Legal work moves, where requests stall, and which improvements have the greatest impact. You’ll also work with our product team to make GC AI even better!

Business Operations

• Own Notion and the company’s internal knowledge-management system. Build clear structures, manage permissions, and keep important content current.

• Improve company-wide processes involving vendors, procurement, onboarding, shared systems, and cross-functional handoffs.

• Build forms, templates, automations, and lightweight workflows that make recurring work faster and more consistent.

• Project-manage selected cross-functional initiatives involving any department across the company.

IT Operations

• Direct the day-to-day work of our external IT team. Set priorities, track open items, and hold the team accountable for follow-through.

• Coordinate selected IT projects and operational improvements based on company priorities.

• Partner with Engineering, Security, and People on projects involving access, systems, integrations, devices, and employee lifecycle changes.

• Maintain clear IT processes, documentation, project plans, and escalation paths so employees know where to go for help.

What You’ve Done

• You have 1-3 years of experience in legal operations, business operations, or program coordination.

• You have owned a recurring process or project from beginning to end and can explain what improved.

• You have built forms, automations, templates, dashboards, or knowledge systems, rather than only using someone else’s.

• You are comfortable working with SaaS tools, permissions, integrations, provisioning, and operational workflows.

• You can coordinate external service providers and internal stakeholders without formal authority.

• You manage timelines, owners, dependencies, and follow-ups without letting important work fall through the cracks.

• You write clearly and make complex processes easy for others to understand and follow.

• You have sound judgment about what you can resolve and what requires immediate escalation.

• You are AI-native. You use AI tools daily, test their outputs, and iterate rather than accept the first answer.

• You naturally document and templatize recurring work. If you’ve done something twice, you write it down.

• You are detail-oriented AF. You catch errors, protect sensitive information, and close loops others miss.

• You work well with ambiguity and can create structure without waiting for a complete playbook.

Nice to Have

• Experience at a startup or high-growth SaaS company.

• Experience administering Notion or another company-wide knowledge-management platform.

• Experience coordinating work with an external IT provider.

• Experience working across Legal, Engineering, Security, People, or Finance.

• Experience running a vendor RFP or software-selection process.

• Experience with procurement, vendor management, or contract workflows.

• Experience building AI-supported workflows, prompts, skills, or intake tools.

• Light automation and analysis experience using tools such as Zapier, spreadsheets, or reporting platforms.

A Note On Pace We’re building something new in a once-in-a-generation shift in technology and the legal industry, so we move at a relentless pace. We expect urgency, ownership, and good judgment even when things aren’t perfectly clear. If you need structure and consensus to do your best work, this isn’t the right place for you. If you thrive in ambiguity and growth, work with intensity, and want real responsibility, keep reading. We’re excited to meet you.

How We Work Together GC AI is a distributed company with team members across North America, and soon Europe. We believe that because our business is AI, human connection matters more, not less. We invest in bringing people together through our hub model: regular coworking sessions, customer dinners, team and company offsites. If you’re in a location without an office, expect up to 10% travel (and more for customer-facing roles). Team members in the San Francisco Bay Area and Provo, UT (within 50 miles of the office) work together on Tuesdays, Wednesdays, and Thursdays. As we grow, we plan to establish permanent offices in more hub cities, and we will look to our team members to help build that in-person culture. We currently hire across the United States and Canada.

Perks & Benefits We proudly offer the following benefits for our full-time employees: 🏥 Medical, Dental & Vision — Comprehensive coverage for you and your family ❤️ Life & Disability Insurance — Added protection when you need it most 💰 Retirement Plan — Plan and save for your future 👶 Parental Leave — Time to focus on what matters most 📚 Continuous Development — Up to $3,000/year for job-related learning & development 🍽️ In-Office Meals — DoorDash credits for breakfast, lunch & dinner 🌴 Paid Time Off — 15 PTO days + 5 sick days, with opportunities to accrue more 🎉 Company Holidays — 15 company holidays + 3 additional “Me Days” 💻 Home Office Setup — $500 for new hires to build out their workspace 📱 Cell Phone Reimbursement — $50/month toward your phone bill 🚚 Relocation Support — Assistance to help make your move easier

Equal Opportunity Employment GC AI is an equal opportunity employer that supports workplace diversity and does not discriminate on the basis of race, color, religion, gender identity/expression, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, physical or mental disability, or any other protected class. GC AI is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. #LI-GCAI

Fraud Notice to GC AI Applicants To protect yourself against phishing and recruitment fraud, please note that GC AI only accepts job applications through our official careers page at https://gc.ai/careers and through sponsored jobs on LinkedIn. All legitimate communication from our team regarding job opportunities will come from a GC AI team member with a @gc.ai or @getgc.ai email address.

GC AI will never:

• Refer you to external websites to apply

• Conduct interviews over email, chat platforms, or messaging apps

• Ask you to provide payment or purchase equipment

• Request personal or financial information such as your mailing address, social security number, credit card numbers, or banking information during the application process

Examples of fraudulent email addresses:

• [email protected]

• [email protected]

• Any email address ending in @gmail.com, @yahoo.com, or other free email services

If you are contacted by someone claiming to be from GC AI via an unofficial channel or from a suspicious email address, please do not share any information. Mark the communication as "phishing" or "spam" and do not respond.