Senior Director of Revenue Business Support

Senior Director of Revenue Business Support

Summary

Title:Senior Director of Revenue Business Support

ID:1109 - 5603

Department Location:3205/3207 N. Academy, Colorado Springs, CO 80917

Category:Manager / Professional

Description

Peak Vista Community Health Centers is a nonprofit health care organization whose mission is to provide exceptional health care to people facing access barriers through clinical programs and education. We provide integrated health care services including medical, dental, and behavioral health through our 20 outpatient health centers. We deliver care with our strong "Hospitality" culture. Our organization has over 800 employees and serves more than 74,300 patients annually in the Pikes Peak and East Central regions of Colorado. Our service area covers 14 counties, from the front range to the Kansas border, with locations throughout Colorado Springs, Fountain, Divide, Limon, and Strasburg. Peak Vista is accredited by the Accreditation Association for Ambulatory Health Care, Inc. (AAAHC).

Compensation (Pay): $114,950 to $136,188 /annually, based on experience.

Summary of Benefits:

• Medical, Dental, Vision, Life, STD, LTD

• 403(b) Retirement with Company Match

• Paid Time Off

• Tuition Assistance

• Perks Rewards

• Employee Assistance Program

https://www.peakvista.org/careers/employee-benefits-guide

Summary: The Senior Director, Revenue Cycle Business Support is responsible for the support, improvement, and implementation of business operations for the Revenue Cycle Department. This position will ensure that the revenue cycle functions and processes are effectively and efficiently aligned for optimal communication, collaboration, and coordination. Responsibilities include leadership/supervision of: Credentialing/Payer Contracting Team, Revenue Cycle training Team, and Business Systems Team.

The Senior Director, Revenue Cycle Business Support will oversee projects of the organization's revenue cycle activities. The Senior Director has demonstrated ability to work independently to ensure Revenue Cycle operations are managed efficiently and effectively, must maintain working knowledge of Revenue Cycle Management best practices, ensuring high productivity and proficiency standards are met. Coordinates with leadership to discuss both strengths and opportunities for improvement to meet performance metrics and makes suggestions for process improvements and develops project plans with target milestone dates and promotes a culture of collaboration within Patient Accounts Department and across all service lines. Ensures that appropriate documentation and education materials are up to date and identifies any educational needs and communicates to the appropriate leader for development. Understands and stays abreast of payer requirements and changes in the industry and communicates those changes as well as the financial impact to leadership.

Monitors ongoing initiatives and keeps projects on time. Measures internal team performance for Peak Vista members and affiliates, works with internal and external leaders to develop and implement projects and plans on time. Provides timely information on operational changes, new business development, and service line expansion that will impact Revenue Cycle. Communicates in a way that promotes trust and credibility between clients, team members, other leaders, and our internal customers and vendors. Escalates issues as necessary to ensure timely resolution.

Directs a Coding Manager and coding team providing leadership and support. Coordinate systems with CMS coding and billing guidelines in support of compliance and contracts. Essential Duties and Responsibilities include the following:

• Assesses current automated processes within the Patient Accounts Department, identifying areas of opportunity for improved speed, efficiency and accuracy.

• Contributes to the ongoing performance management, to include quality assurance and process improvement activities.

• Creates or assigns the creation of written Patient Accounts guidelines, policies and standard operating procedures and ensure consistent company-wide implementation, as appropriate.

• Revenue Cycle subject matter expertise

• Detailed knowledge and expertise across the entire patient revenue cycle continuum

• Outstanding management abilities and a demonstrated track record of leadership

• Demonstrated responsibility for large groups of employees is required

• Strong executive presence, including communication skills that enable appreciate of others’ perspectives and the ability to offer compelling insights and recommendations

• Strong analytical capacity

• Capability to serve as both a leader and a coach with demonstrated ability to work as a team or independently

• Thorough understanding of healthcare financial trends and financial systems/tools

• Must possess excellent oral and written communication skills and be able to communicate effectively with all levels of management

• Proven record in leadership, mentoring and development of previous direct reports

• Demonstrates a desire to provide guidance to help direct reports achieve growth, established goals, and desired outcomes

• Works collaboratively and strategically with the Revenue Cycle team to develop and operationalize processes and procedures, with continuous process improvement activities.

• Other duties may be assigned.

Supervision Received: Vice President of Revenue Cycle Management Supervision Exercised: Patient Accounts staff specific to coding

Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Suggested Competencies: Ability to multi-task and to manage several projects at one time and ability to work independently with limited supervision. Knowledge of organization policies, procedures and systems, skill in computer applications including MS Word, MS Excel. Knowledge of CPT, ICD-10, and HCC coding. Generate positive work environment with teams, leadership, and interacting departments. Knowledge of CMS guidelines and payer contracts. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education/Experience:

Education: Minimum requirement is a bachelor’s degree in health-related field or business required. Master’s in health-related field or business preferred. 6 years of experience may be considered in lieu of bachelors. Federally Qualified Health Center experience preferred.

Work Experience:

• 7-10+ years of general experience required

• 7 years of leadership experience required

Computer Skills: Intermediate - ability to access the intra/internet to manage timecard, review policies and procedures, and read company communications; use e-mail to communicate with co-workers, leadership, and other departments; use and create a variety of templates, complex tables, merges; manage table data, sort and filter merges, and also perform basic work with existing Macros; customize toolbars, import and insert graphs, embed Excel data, and elaborate reports; work with multiple worksheets, filter data, use integrate functions, and manipulate databases; customize templates and the PowerPoint environment, and to make a presentation interactive by using hyperlinks and action buttons.

Certificates and Licenses: N/A Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

OSHA risk level/work environmental hazards: This position has been categorized as OSHA Level Three. See Exposure Control Plan for details.

The noise level in the work environment is usually quiet. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee must occasionally lift and/or move up to 20 pounds. While performing the duties of this job, the employee is frequently required to sit. The employee is occasionally required to stand and walk.

Application Deadline: Applications will be accepted through 01/09/2026. This deadline is based on our current hiring needs and may be extended if necessary. Any extension will be reflected in this job posting.

*Successful candidates will complete pre-employment screening, which includes, but is not limited to a Criminal Background check. Peak Vista Community Health Centers is a drug and alcohol-free workplace an Equal Opportunity Employer.

**PVCHC participates in the Electronic Employment Verification Program. E-Verify is an Internet-based system that compares information from an employee’s I-9 to data from the U.S. Department of Homeland Security and Social Security Administration Records. To learn more, visit: everify.com