Product Support Acquisition Coordinator

Williamsville. Product Support Acquisition Coordinator. Evolution Dental Science. FT. 1st Shift. Benefits. WNDOE. Evolution Dental Science (EDS) is seeking a driven, proactive Product Support Acquisition Coordinator to join our team. This hybrid role bridges new business growth and premier client support, serving as the primary point of contact for establishing new dental practice relationships while maintaining high-touch service for our existing clinical partners. The ideal candidate will combine strong communication skills with an organized approach to drive outreach, streamline onboarding, and cultivate lasting professional relationships with dentists, office managers, and clinical staff. In this role, you will lead prospective client outreach through targeted phone calls, emails, and digital follow-ups to introduce EDS products and solutions to dental practices. You will qualify incoming leads, guide new offices through account setup, and present clear details regarding product offerings, turnaround times, pricing, and digital workflow integrations like intraoral scan submissions. By closely coordinating introductory cases, you will ensure a seamless and positive transition for newly onboarded clients. Beyond acquiring new accounts, you will act as the dedicated customer service liaison for inbound inquiries across phone, email, and portal channels. Responsibilities include tracking case status, coordinating pickup and delivery schedules, addressing remake requests, and resolving routine technical or service inquiries. When complex clinical or technical questions arise, you will collaborate directly with lab managers and production staff to ensure doctor preferences and special case instructions are met promptly and accurately. To support ongoing business operations, you will maintain meticulous records of all client interactions, lead statuses, and account preferences within our CRM and lab management systems. You will also track client feedback and account activity to identify opportunities for account expansion, cross-selling, and long-term retention. Candidates should possess one to three years of experience in customer service, sales support, or account management, with prior experience in dental, medical, or healthcare administration preferred. Strong verbal and written communication skills, technical proficiency with CRM software and MS Office, and excellent problem-solving abilities in a fast-paced environment are essential. EDS offers a competitive base salary with performance bonuses, comprehensive health, dental, and vision insurance, paid time off, and strong opportunities for career advancement within a growing, technology-driven organization. To apply, contact the employer, by email, or on-line: Email: [email protected] Web-site: http://www.evolutiondental.net