Service Call Administrator

Mankato, MN 56003

Full time

2026-1512

Ziegler Cat has an opening for a Service Call Administrator who will be responsible for managing and closing service calls for the branch. This role will require strong computer skills, excellent organizational skills, and some mechanical knowledge to support the accuracy and timeliness of invoicing customers.

Responsibilities:

Service Call Closing:

• D365 Branch Support - Service

• Close service calls

• Create POs for necessary parts, supplies, or services

• Edit service reports to get them up to the professional standards expected

• Troubleshoot WIP/service calls

• Work with warranty on WIP/service calls

• Work with AP/AR on PO disputes, questions, or other misc. reimbursements

• Set-up new vendors in partnership with purchasing

• Monitor administrative quality of repairs

Parts Returns:

• Return all parts not used on a service call in D365

• Physically return all unused parts to the parts department

Data Accuracy:

• Follow-up on incorrect customer information (i.e. credit cards for rental)

• Follow-up on outstanding payments due to vendors

• Seek out answers to warranty questions

• Work with Sales to collect missing customer information

• Provide information on loaners eligible for manufacturer reimbursement

Parts Warranty:

• Find and return physical parts

• Complete all scrap and return parts warranty paperwork

Qualifications:

• High School Diploma or GED required; Associate’s degree preferred

• 3+ years related industry experience required

• Strong computer skills, including Microsoft Office Suite required

• Intermediate mechanical aptitude; experience in heavy equipment, agriculture, or automotive required

• Strong detail orientation, learning orientation, and ability to work with limited direction required

• Ability to work well with others and support team initiatives

Minimum Physical Requirements:

• Lift/carry up to 10 lbs

• Standing, walking, using hands, talking, hearing, stair climbing, forward reaching, bin lift, fingering/grasping

This job description is intended to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. Ziegler Inc. will reasonably accommodate the known disabilities of qualified disabled individuals.

SEE YOURSELF AT ZIEGLER

Founded in 1914, Ziegler is a third-generation, family-owned CAT dealer with over 2400 employees across 30+ locations in Minnesota, Iowa and northern Missouri. Since day one Ziegler has had the same philosophy- if the customer is successful- then Ziegler will be successful. That is why Ziegler is committed to providing employees with the best possible work environment and the right tools for career development. This means great benefits, work/life balance, and ongoing professional development and training. Fulfill your calling by starting a career with Ziegler today!

The pay range for this position is

$19.65 to $24.56

Starting wage is dependent on skills, experience, education and location. Pay range may vary by 10% depending upon the applicant’s location. Along with competitive pay, full time positions are benefits eligible which includes:

• Health, Dental, Vision and Life Insurance

• 15 days of PTO your first year, accrual starts day 1

• 9 paid holidays

• 401(k) plan with company contribution and match

• HSA (Health Savings Account), Ziegler contributes up to $1000 tax-free each year

• Short-Term and Long-Term Disability Insurance, FSA & EAP

• Paid Parental Leave & Funeral Leave

• Fitness membership discount

• Education Assistance

At Ziegler Inc. we’re committed to equal opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

What We Can Offer You

Competitive pay

Health, dental/orthodontia, vision & life insurances

Paid time off (PTO) – 15 days to start

9 Paid holidays

401(k) contributions & match

HSA, Ziegler contributes up to $1000 tax-free annually

STD & LTD Insurance, FSA & EAP

Paid Parental Leave & Funeral Leave

Fitness membership discount

Ongoing training

Education assistance

Advancement opportunities

Safe, clean, and friendly work environment

Military Friendly

Ziegler employs a wide variety of former U.S. Armed Services personnel. We actively hire those with prior military experience and accommodate the needs of Reserve and National Guard members.

Build Your Career at Ziegler

Ziegler sells and services CAT® construction and mining equipment, generators and industrial engines in Minnesota and Iowa, as well as AGCO agricultural equipment across Minnesota, Iowa and Missouri. Ziegler has a team focus, a first-class reputation for service, and a healthy work-life balance. We train our employees to do things the Ziegler Way — the right way —and then we take it one step further. If you’re a talented, hard-working and down-to-earth person, you’ll fit in perfectly here.