IT Administrator

About Knox Knox runs the largest Federal & DoW managed cloud, building and operating secure cloud and AI environments that support the U.S. government’s most critical missions — from national security and public safety to essential public services. Our customers rely on Knox to deploy production systems that meet the highest standards for security, reliability, and compliance. Work at Knox is high-impact and purpose-driven. The problems we solve are high-stakes, the expectations are high, and the results are visible. Speed, rigor, and trust matter here - because the environments we secure cannot fail. Your contributions are visible, your expertise is relied upon, and the impact of your work is immediate and measurable. We operate at federal scale, securing some of the most sensitive government environments in the country - because the systems we build must perform without fail. The Role We’re looking for a motivated & people-oriented IT Administrator to play a pivotal roles and help support our growing internal technology environment.

This role is ideal for a career IT professional who has hands-on experience with modern enterprise IT systems, SaaS administration, identity management, and automation. You’ll work closely with experienced operations and IT leaders while learning how high-growth companies manage technology at scale.

You do not need to be an expert in every platform we use. We care more about problem-solving ability, communication skills, curiosity, and a willingness to learn. This is a great opportunity for someone with some job experience and interested in growing further into Systems Administration, IT Engineering, SaaS Operations, or Security Operations over time.

Key Responsibilities

• Provide day-to-day IT support across hardware, software, laptops, and SaaS applications
• Troubleshoot issues related to Google Workspace, Slack, Zoom, and other workplace tools
• Help manage platforms such as Google Workspace, Okta, Slack, Zoom, Jira, and Confluence
• Assist with user provisioning, permissions management, and access troubleshooting
• Maintain accurate documentation, guides, and operational procedures
• Assist with improving workflows and reducing repetitive manual tasks
• Learn and work with automation tools, APIs, and scripting over time
• Help identify opportunities to improve the employee IT experience
• Partner with operations, security, and engineering teams on internal technology initiatives
• Contribute ideas that improve efficiency, scalability, and overall IT operations

Qualifications

• Bachelor’s degree or equivalent experience in Information Systems, IT, Computer Science, Cybersecurity, or a related field and up to 3 years’ experience.
• Technical support experience preferred
• Strong communication and customer service skills
• Strong organizational skills and attention to detail
• Interest in modern IT systems, SaaS platforms, and automation
• Comfortable working in a fast-paced, highly collaborative in-office environment

Preferred Qualifications

• Experience or familiarity with tools such as: Google Workspace, Okta, Slack, Zoom, and ServiceNow.
• Experience troubleshooting and supporting windows and macOS endpoints.
• Basic understanding of identity and access management, onboarding/offboarding and asset lifecycle management
• Exposure to scripting or automation tools like: PowerShell, Python and JavaScript
• Understanding of basic cybersecurity principles such as MFA, password management, phishing awareness, and access control
• CompTIA A+, Network+, Security+, Google IT Support, or similar certifications are a plus

Compensation Range: $85k-100k, variable annual bonus, and equity

Hiring Requirement: Due to the nature of our work with federal government clients and compliance with applicable regulations, this position requires U.S. citizenship. Dual citizenship is not permitted for this role. Candidates must be able to provide documentation verifying sole U.S. citizenship status as part of the background check process. Any offer of employment is contingent upon the successful completion of all required pre-employment screenings, including a background check, in accordance with applicable laws and government contract requirements.

Benefits & Perks Knox offers a competitive employee benefits package including Medical, Dental, Vision, Life & Disability, unlimited PEO, and an employee funded 401k plan. Please note, benefits are subject to change.

We are an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other legally protected status.