Inside Sales Representative (Pipeline Inspection Company)

Description

At Onstream Inspection , a division of MISTRAS Group Inc., we are leaders in providing advanced non-intrusive pipeline and facility inspection services to the energy sector . As an Inside Sales Representative, you will play a critical role in supporting our Vice President of Sales and Strategic Account Managers by driving new business opportunities, growing existing customer relationships, and executing day-to-day sales activities.

This position is ideal for a driven, detail-oriented individual with a strong background in sales support and customer relationship management. The successful candidate will work closely with sales, operations, and technical teams to ensure customer inquiries and opportunities are addressed accurately and promptly, helping expand our market presence and deliver exceptional value to our clients.

Key Responsibilities:

• Sales Support & Business Development:

• Support Strategic Account Managers in achieving annual sales targets by helping develop new opportunities and expand business with existing clients.

• Support the development of customer quotations, proposals, presentations, and other sales materials.

• Proactively follow up on open quotations, proposals, and opportunities to identify next steps and help improve sales conversion.

• Promote Onstream and MISTRAS technology, services, and pipeline integrity solutions to existing and prospective customers.

• Develop a strong working knowledge of MISTRAS’ capabilities to help identify cross-selling opportunities and connect customer needs with appropriate solutions.

• Cross-Functional Coordination & Operations:

• Coordinate with operations, technical teams, and other internal stakeholders to gather information needed to respond accurately and promptly to customer requests.

• Maintain regular communication with Strategic Account Managers regarding customer activities, opportunities, priorities, and required follow-up.

• Respond to routine customer inquiries and coordinate with appropriate internal teams to resolve customer questions or concerns.

• Support customer onboarding and help facilitate a smooth transition from sales opportunity to project execution.

• Assist with tradeshow, conference, customer event, and sales campaign preparation and follow-up as required.

• Limited travel may be required for customer meetings, sales meetings, tradeshows, conferences, and training.

• CRM & Administrative Management:

• Maintain accurate and timely updates within CRM systems, including customer contacts, sales activities, opportunities, estimated values, timing, probability, and next steps.

• Assist Strategic Account Managers by maintaining accurate sales forecasts and monitoring progress toward sales targets.

• Coordinate customer meetings, follow-up activities, and internal actions to help ensure commitments are completed in a timely manner.

• Consistently and accurately maintain CRM systems, scheduling tools, call reports, opportunity records, and other required sales documentation.

• Participate in sales meetings and provide updates on assigned opportunities, customer activities, leads, and follow-up actions.

Education & Experience:

• College degree required.

• 1+ years of experience within the pipeline inspection industry or a similar oilfield services industry.

• Experience in delivering client-focused solutions based on customer needs.

• Valid Driver’s License.

• Valid Passport and ability to travel internationally.

• Strategic and consultative selling skills.

• Strong working knowledge of the Microsoft Office Suite, including PowerPoint, Excel, and Word.

• Strong communication skills, including verbal, written, presentation, and listening capabilities.

• Experience working within CRM, ERP, and forecasting systems.

• Strong interpersonal, organizational, and relationship-management skills.

• Proactive, persuasive, self-motivated, and self-directed work ethic.

• Demonstrates integrity, accountability, and inclusive teamwork.

This job description reflects management's assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.

#LI-JC1

MISTRAS Group, Inc. is committed to equal employment opportunity. Employment decisions including initial hiring and all matters involving the terms and conditions of employment will be made without regard to any protected class under applicable law. If hired, the employment relationship is “At-Will,” which means that employment can be terminated at any time, and for any reason, at the option of either the Company or the employee. Please direct questions about these policies to a MISTRAS Group, Inc. Human Resources representative.

By submitting & signing , I hereby understand and agree to the terms and conditions of employment as outlined above. I certify that the responses and information provided in this application (including any other supporting documentation such as a cover letter, resume, or transcript) are true and accurate to the best of my knowledge. I understand that misrepresenting or omitting information requested is cause for dismissal at any time, without notice. I hereby give the Company permission to contact schools, previous employers (unless otherwise indicated), references, and others disclosed in my application.

Note to Applicants:

Smoking is prohibited in all indoor areas of the Company. Employees may use designated smoking areas (if established) in accordance with applicable state and local law.

Rhode Island Applicants: The Company is subject to Chapters 29-38 of Title 28 of the General Laws of Rhode Island, and is therefore covered by the state’s workers’ compensation law.

Initial (if applicable): Massachusetts Applicants: I understand that it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Initial (if applicable): Maryland Applicants: I UNDERSTAND THAT UNDER MARYLAND LAW, AN EMPLOYER MAY NOT REQUIRE OR DEMAND, AS A CONDITION OF EMPLOYMENT, PROSPECTIVE EMPLOYMENT OR CONTINUED EMPLOYMENT, THAT ANY INDIVIDUAL SUBMIT TO OR TAKE A POLYGRAPH OR SIMILAR TEST. AN EMPLOYER WHO VIOLATES THIS LAW IS GUILTY OF A MISDEMEANOR AND SUBJECT TO A FINE NOT EXCEEDING $100.

Mistras Group, Inc. is an Equal Opportunity Employer/Veterans/Disabled

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.