Sales and Customer Service Program Director

Membership Sales & Customer Service -- Program Director We are looking for an energetic, organized, reliable, and people-oriented professional to join our team as a Program Director. This is a customer service and membership sales position in a fast-paced Brazilian Jiu-Jitsu and martial arts academy. This person will be one of the main points of contact for students, families, and prospective members and will play an important role in creating an excellent experience from the first inquiry through long-term membership. No Jiu-Jitsu experience is required. We are happy to train the right person. Previous experience in sales, customer service, fitness, hospitality, or front desk operations is strongly preferred. Schedule Monday: 12:00 PM -- 8:00 PM Tuesday: 2:00 PM -- 8:00 PM Wednesday: 12:00 PM -- 8:00 PM Thursday: 2:00 PM -- 8:00 PM Friday: Flexible remote work and/or as needed Approximately 28--32 hours per week. Candidates must be consistently available during the posted schedule. Responsibilities • Respond to new leads by phone, text, and email • Follow up consistently with prospective members • Schedule introductory visits and classes • Welcome prospective members and families • Present programs and membership options • Enroll new members and assist with the sales process • Provide excellent customer service to current students and parents • Manage front desk operations • Assist with membership questions, billing follow-up, and account issues • Maintain organized member and prospect records • Support member retention and follow-up • Use Google Drive and Google Sheets for administrative tasks, tracking, and organization • Create and update basic materials using Canva • Assist with basic social media posting and content management • Assist with academy organization and light daily upkeep • Work closely with instructors and management to maintain a professional and welcoming environment Qualifications • Fluent English required • Strong communication and interpersonal skills • Friendly, energetic, and professional • Highly organized, reliable, and punctual • Comfortable speaking with customers in person, by phone, text, and email • Comfortable working in a sales-oriented position and asking prospective members to enroll • Able to work independently and take ownership of responsibilities • Comfortable working around children, parents, and adults • Basic proficiency with Google Drive and Google Sheets • Basic familiarity with Canva • Comfortable using social media platforms for basic business purposes • Comfortable learning new software and business systems • Reliable transportation Spanish is a plus. Previous Jiu-Jitsu, martial arts, fitness, or gym experience is also a plus, but is not required. Compensation The first three months are a paid training period at $1,600 per month. After successful completion of training, base compensation increases to $2,000 per month plus sales commissions and eligibility for quarterly performance bonuses.