Director of Accreditation

Description Position Summary We are seeking a Director of Accreditation to own Gifthealth’s NABP Digital Pharmacy and URAC Mail Order accreditations end-to-end and build the accreditation function that scales with our growth. Reporting to the Chief Pharmacy Officer and based in Columbus, OH, this role leads a team of Accreditation Specialists and Coordinators, partners directly with our quality and training organizations to embed accreditation standards across operations, and identifies new accreditations that strengthen Gifthealth’s competitive positioning with payers, health systems, and pharmaceutical partners.

Accreditation is a competitive asset at Gifthealth, not a compliance formality. This is a forward-looking, builder role: you will keep our current accreditation foundation rock-solid while pursuing additional credentials that open new doors, and you will ensure we are always ahead of standard changes rather than scrambling to catch up.

Key Responsibilities

• NABP Digital Pharmacy Accreditation: Own Gifthealth’s NABP Digital Pharmacy accreditation across all applicable operations, including application, renewal, survey coordination, and continuous standards compliance. Keep the organization audit-ready between cycles, not just at renewal time.
• URAC Mail Order Accreditation: Own the full URAC Mail Order accreditation lifecycle including self-study preparation, standards mapping, evidence documentation, and on-site survey coordination. Maintain alignment as our mail order program scales into new markets.
• Continuous Audit Readiness: Oversee internal mock surveys, gap assessments, and corrective action plan (CAP) tracking. Ensure findings are remediated on time and that root cause analysis drives lasting operational change.
• Team Leadership: Hire, develop, and lead a team of Accreditation Specialists and Coordinators responsible for day-to-day standards monitoring, evidence management, documentation, and corrective action tracking. Define workload priorities across concurrent accreditation cycles and build the infrastructure (evidence libraries, standards matrices, audit calendars) that scales with Gifthealth’s growth.
• Quality Integration: Partner with the quality team to translate accreditation requirements into operational workflows, SOPs, and policies that pharmacy operations, patient access, and clinical staff can act on. Accreditation standards should show up in how people work, not just in a binder.
• Training Integration: Work directly with the training organization to embed accreditation requirements in staff onboarding and ongoing education programs. Ensure training completion records and competency documentation meet accreditation evidence standards.
• New Accreditation Pursuit: Identify accreditations beyond NABP and URAC (such as ACHC, PCAB, or specialty pharmacy frameworks) that strengthen Gifthealth’s positioning with clients, payers, and health systems. Build and manage pursuit roadmaps with realistic timelines and cross-functional dependencies.
• Regulatory Monitoring: Monitor changes to NABP, URAC, CMS, and state board requirements that intersect with our accreditations. Provide timely internal communication and remediation planning when standards shift. Attend accreditation body conferences, webinars, and surveyor training; maintain active relationships with accrediting bodies.

Qualifications

• Education: Bachelor’s degree required; degree in pharmacy, healthcare administration, or related field preferred.
• Experience: 7+ years in pharmacy accreditation, regulatory compliance, or pharmacy quality operations; hands-on ownership of at least one full NABP Digital Pharmacy and one full URAC Mail Order application or renewal cycle; experience leading or coordinating a team of compliance or accreditation professionals.
• Licensure/Certification: RPh or PharmD licensure preferred; CPhT with substantial accreditation management experience acceptable. Active participation in NABP, URAC, or ACHC educational programs preferred.
• Skills (Required): Demonstrated ability to translate accreditation standards into operational SOPs, policies, and training programs; strong working knowledge of federal and state pharmacy regulatory requirements; exceptional documentation discipline; ability to lead a team across concurrent accreditation cycles.
• Skills (Preferred): Experience pursuing or managing ACHC, PCAB, or Joint Commission accreditations; background in multi-site, high-growth specialty or mail order pharmacy; familiarity with digital pharmacy compliance considerations specific to DTP models; experience building an accreditation function from an early baseline.

Desired Attributes

• Treats accreditation as a competitive asset, not a periodic compliance exercise, and builds the team and infrastructure accordingly.
• Keeps the organization audit-ready 365 days a year, not just when a survey is scheduled.
• Translates complex regulatory language into operational clarity for teams who need to act on it.
• Builds relationships with accrediting bodies rather than just managing them.
• Comfortable in a high-growth, multi-site environment where the work evolves faster than the playbook.
• Builder mentality: excited to shape a function, not just inherit one.

Work Environment

• Location: Hybrid/Remote
• Schedule: Full-time.
• Travel required for accreditation body conferences, on-site surveyor coordination, and multi-site operational reviews.
• Regular collaboration with pharmacy operations, quality, training, and pharmacy leadership including the Chief Pharmacy Officer.

Key Essential Functions

• Must be able to perform sedentary office work for extended periods, including sustained use of a computer and telephone.
• Must be able to travel to accreditation body events, on-site surveys, and multi-site facilities as required.
• Must be able to communicate effectively verbally and in writing across multiple organizational levels including pharmacy leadership.
• Must be able to manage multiple concurrent accreditation cycles and deadlines with high documentation accuracy.

Employment Classification Status: Full-time FLSA: Exempt Equal Employment Opportunity (EEO) Statement Gifthealth is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, transgender status, national origin, age, disability, veteran status, or any other legally protected status. We celebrate diversity and are committed to creating an inclusive environment for all employees. Disclaimer This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, or skills required of personnel. Gifthealth reserves the right to modify job duties or descriptions at any time.