Intake Navigator
MAHUBE-OTWA, Community Action Partnership, Inc
Park Rapids, MNFull-time$22.35–23.1/hrSeen todaySeen in employer's feed today
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At a glance
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Requirements
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Job overview
MAHUBE-OTWA seeks a detail-oriented, client-focused Intake Navigator for its Park Rapids front desk. The navigator serves as a first point of contact, connecting individuals and families with resources by handling calls and walk-ins, scheduling appointments, completing intakes, processing applications, and guiding clients through the process. The role also supports records, reports, invoices, and data entry while providing prompt, respectful service and maintaining confidentiality.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
Job Duties
Are you community minded and want to make a difference in your community?
Are you customer service oriented and resourceful?
Do you have a passion for helping others?
If you answered yes to any of these questions, consider applying today!
MAHUBE-OTWA is looking for a detail-oriented, client-focused Intake Navigator for our Front Desk Office in Park Rapids to connect individuals and families with essential resources. As the first point of contact, you will handle phone calls, walk-ins, schedule appointments, complete intakes, process applications, and guide clients through the process.
Key duties include ensuring accurate paperwork, maintaining eligibility records, following up with clients, and upholding confidentiality. You may work across multiple programs, adapting to their requirements. Responsibilities also include managing records, preparing reports, processing invoices, entering data, and using Microsoft Office. Providing prompt, helpful, and respectful support to clients is essential.
Flexibility, teamwork, and a commitment to our core values—community-minded, client focused, and resourceful—are vital for this role. Assignment-specific tasks may apply depending on the program.
Pay: $22.35 - 23.10
Schedule: Non-exempt, Day Shift, Full Time, Monday – Friday
Remote: No
Location: Park Rapids, MN
Benefits: Health & Dental Insurance, Vision, Short Term Disability, Long Term Disability, Life Insurance, Retirement Plan, Holiday Pay, PTO and more…
Why join the MAHUBE-OTWA family? Be part of our team of passionate, purpose-driven colleagues who believe in our Agency values - Client Focused, Community Minded and Resourceful. Help us achieve our Mission to empower people to achieve self-sufficiency. Make a lasting impact in the fight against poverty and homelessness. Make a difference in the lives of others. Help us deliver tangible results that empower people and strengthen our communities.
EEO Statement: MAHUBE-OTWA will not discriminate against or harass any employee or applicant for employment because of race, color, creed, religion, national origin, sex, sexual orientation, gender identity, disability, age, marital status, familial status, membership or activity in a local human rights commission, or status regarding public assistance. We will ensure that all our employment practices are free of discrimination. Such employment practices include, but are not limited to, the following: hiring, upgrading, demotion, transfer, recruitment or recruitment advertising, selection, layoff, disciplinary action, termination, rates of pay or other forms of compensation, and selection for training, including apprenticeship. We will provide reasonable accommodation to applicants and employees with disabilities whenever possible.
MAHUBE-OTWA is committed to ensuring equal employment opportunity, including providing reasonable accommodations to individuals with a disability. Applicants with a physical or mental disability who require a reasonable accommodation for any part of the application or hiring process may contact the Human Resources Director at Office: (218)847-1385 x200 OR Direct: (218)530-1985, [email protected]
A COMPLETED AGENCY APPLICATION IS REQUIRED as well as 2 work related letters of reference. Please add references to your application or send separately to [email protected]. Complete the application on our website WWW.MAHUBE.ORG/APPLY-NOW
Minimum Education Required
Qualifications include but are not limited to:
High school diploma required plus Technical/Vocational certificate and 1 (one) to 3 (three) years of related clerical experience or equivalent combination of education or experience, or a demonstrated capability to perform the job duties.
The ability to work and communicate with people of all backgrounds, interest, training, or experience in working with programs for low-income households; and concern for low-income people is critical.
Ability to apply common sense solutions in standardized situations.
Effective oral and written communication skills as well as the ability to express/exchange ideas and instructions to clients, the public or other employees.
Good computer skills including working with email, Internet, data entry, computer files and databases.
Basic math and clerical skills.
Strong independent initiative and ability to work effectively with limited supervision.
Must be able to maintain privacy and confidentiality.
Valid driver’s license with ability to travel to locations within agency service area.
Completion of criminal background check prior to hire.
Minimum Experience Required
Qualifications include but are not limited to:
High school diploma required plus Technical/Vocational certificate and 1 (one) to 3 (three) years of related clerical experience or equivalent combination of education or experience, or a demonstrated capability to perform the job duties.
The ability to work and communicate with people of all backgrounds, interest, training, or experience in working with programs for low-income households; and concern for low-income people is critical.
Ability to apply common sense solutions in standardized situations.
Effective oral and written communication skills as well as the ability to express/exchange ideas and instructions to clients, the public or other employees.
Good computer skills including working with email, Internet, data entry, computer files and databases.
Basic math and clerical skills.
Strong independent initiative and ability to work effectively with limited supervision.
Must be able to maintain privacy and confidentiality.
Valid driver’s license with ability to travel to locations within agency service area.
Completion of criminal background check prior to hire.
Shift
First (Day)
Number of Openings
1
Public Transportation Accessible
Yes
Veterans Encouraged to Apply
Yes
Physical Required
Yes
Drug Test Required
No
Compensation
$22.35 - $23.10 / Hourly
Postal Code
56470
Job Type
Full Time
Place of Work
On-site
Requisition ID
104957
Job Benefits
Benefits: Health & Dental Insurance, Vision, Short Term Disability, Long Term Disability, Life Insurance, Retirement Plan, Holiday Pay, PTO and more…
How this job compares
Set against the 10,018 open Client Services jobs on Olive Jobs, counted November 4, 2026.
- Pay
- This posting$22.35–23.1/hr
- Minnesota median$11–27/hr120 hourly ranges
- US median$17–27/hr3,135 hourly ranges
This range's midpoint, $22.73/hr, is 18% above the Minnesota median midpoint ($19/hr) — in the top quarter of Client Services hourly ranges in Minnesota.
- Openings
- Olive Jobs lists 198 open Client Services jobs in Minnesota and 10,018 across the US. 1% of them nationwide are listed as remote or flexible.
- Hiring the most in Minnesota
- H&R Block92 open
- Edward Jones45 open
- JPMorgan Chase6 open
- Experience
- Client Services postings that state a minimum ask for 2 years of experience at the median; the middle half ask for 1 to 5 years (1,696 postings).
- Education
- 375 of the 10,018 open Client Services jobs (4%) ask for a bachelor's degree or higher.
Counted across the open, public US postings on Olive Jobs on November 4, 2026. Pay medians are the middle values of the low ends and of the high ends of postings that list both ends of a range in the same cadence (a yearly salary or an hourly rate); a range's midpoint is halfway between its ends. Pay and experience figures resting on fewer than 20 postings are left out.
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