Overnight Security Supervisor

About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location: A high-desert refuge in America's land of enchantment. The scent of piñon woodsmoke fills the air as you step onto your private patio to watch the sun set. In Santa Fe, it’s hard not to feel a little spoiled by the rugged beauty that surrounds our intimate, 65-room Resort. Set on 57 rolling acres in the Sangre de Cristo foothills, and just 10 minutes from downtown’s shops and galleries, Rancho Encantado is undeniably romantic. Begin your days with a hike along the nearby ridges and arroyos as your guide shares tales of our dude-ranch past, then relax by our pool, indulge in a healing treatment at our Spa, and join us at Terra for elevated, regional cuisine before strolling back to your casita beneath a sweeping night sky.

Overnight Security Supervisor

“At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating every one we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, or live with us, our purpose is to create impressions that will resonate for a lifetime. Life is richer when we truly connect with the people and the world around us.”

Join our team in the Land of Enchantment! Are you ready to take the next big step in your hospitality career? Four Seasons Resort Rancho Encantado Santa Fe is seeking a hardworking and driven individual for our Property Operations and Maintenance team- a person who infuses enthusiasm into everything they do and shares our passion for service excellence!

What are we looking for?

• A genuine, caring, and compassionate professional with a strong passion for hospitality and a natural ability to connect authentically with guests

• Demonstrates integrity and accountability in all actions and exhibits confidence when making decisions to deliver a luxury-level experience

• A collaborative team player who actively supports and encourages colleagues to achieve shared success

What would you bring to the table?

• 2+ years' experience with security in a supervisory role, preferably in a luxury hospitality environment

• Level 1 Security Clearance

• Strong communication skills in English; Spanish preferred

• Knowledge of NM-OSHA, OSHA, New Mexico & Santa Fe Fire Code, Penal Code, Civil Code

• Knowledge of Workers Compensation and ADA

• Current certifications in First Aid, AE, and CPR

• Experience with KEY WATCHER TOUCH key system and DORMAKABA door lock preferred

• Proficiency with computers

• Ability to stand for long periods of time, walk the resort, and lift up to 50 lbs.

• Flexible schedule- availability to work nights (11pm-7am), weekends, and holidays

What would your job responsibilities be?

• Supervise nightly Security operations, ensuring a safe environment for guests, employees, and resort assets

• Lead, coach, and support Security Officers to maintain high performance and service standards

• Respond to and coordinate emergency situations, including medical incidents, fire alarms, evacuations, and security threats

• Conduct investigations and follow-up on incidents, ensuring accurate documentation and timely resolution

• Monitor and enforce hotel safety, security, and loss prevention policies and procedures

• Issue, track, and maintain accountability for keys, radios, and other security equipment

• Support employee safety programs and training, including Fire Life Safety, OSHA, BBP, and HazCom compliance

• Perform routine inspections, audits, and risk assessments to identify and mitigate safety and security concerns

• Maintain professional partnerships with resort departments, emergency responders, and local authorities

• Ensure accurate recordkeeping of incident reports, dispatch logs, lost and found, parking, and access control activities

• Support VIP visits, special events, and other operational needs while delivering exceptional guest service

• Promote a professional, safety-focused culture through leadership, communication, and accountability

• Offer resort operational support including but not limited to delivering In Room Dining orders and assisting with Fire Butler Service

• This position reports directly to the Director of Engineering/Security.

What will it be like working for us? Four Seasons is the world’s leading luxury hospitality company, driven by an unwavering commitment to an exceptional guest and employee experience. We are dedicated to elevating every interaction through continual innovation and the highest standards of service. Four Seasons offers hospitality professionals the opportunity to build a lifelong career with a globally renowned brand.

We believe our greatest asset is our people and proudly champion a culture rooted in diversity, equality, and inclusivity. Our values are grounded in integrity, trust, transparency, respect, and kindness—principles that guide everything we do. Our employees are proud to be a part of Four Seasons Resort Rancho Encantado and consistently recommend it as a great place to work- just ask!

What about the benefits?

• Free and discounted stays at over 135 Four Seasons locations worldwide

• Global growth opportunities

• Food & beverage and spa discounts

• Free employee meals

• Complimentary employee parking

• Comprehensive training & development

• Medical benefits, including parental leave

• 401(k) Retirement Plan

• PTO + sick leave pay

• Competitive pay: $25.75 hourly

"US work authorization is required unless candidate is currently in a managerial position at a Four Seasons location."

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal